The Reutlinger Community
Strong Medicare quality ratings; families often praise compassionate and professional individual caregivers. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility offers a beautiful environment and several highly praised, compassionate caregivers. However, families must be vigilant advocates, as there are documented instances of medication errors, understaffing, and communication breakdowns during health crises.
Google Reviews
Google Reviews
22 reviews on Google“Families may find comfort in the compassionate individual caregivers and the beautiful community atmosphere described by several long-term residents' families. However, serious concerns regarding medication errors, understaffing, and inconsistent management practices require careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional individual caregivers
- Beautiful and well-maintained community grounds
- High-quality scope of services
- Warm and supportive atmosphere
Concerns
- Medication management errors and safety issues
- Understaffing and slow response times (mentioned by 2 reviewers)
- Inconsistent management and communication (mentioned by 2 reviewers)
- Inadequate parking for visitors
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that are clearly copy-pasted for every review. While they personalize the messages with the reviewer's name, the body of the text remains identical across different star ratings and topics.
Questions for Your Tour
- 1It is wonderful to see how well-maintained the community grounds are; could you tell us more about the outdoor spaces available for residents to enjoy?
- 2We noticed the management is very active in responding to community feedback; how does the leadership team typically communicate important updates or changes to families?
- 3What specific protocols are in place to ensure medication is administered accurately and safely for every resident?
- 4How does the nursing team handle medical emergencies or urgent care needs during the overnight hours?
- 5Could you describe what a typical day looks like for residents, including the variety of social activities and dining options available?
- 6With the small, intimate size of the community, how do you ensure that staff response times remain quick and attentive to every resident's needs?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about Hannah Galli at Reutlinger. She went above and beyond to make sure my mom was well cared for. Hannah patiently answered all of my questions and was always professional, friendly, kind, and informative.”
“Initially his medications were input into the system incorrectly. They were giving him double the dosage of a very strong medication. The first time he fell no one even told me about it.”
“My father lived here for the last five years of his life, in each of the living levels (independent/assisted, skilled nursing). He was cared for with love, compassion, and competence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Reutlinger Community shows concerning patterns with recurring issues across multiple areas and five complaint-triggered investigations where families filed reports about care concerns. The facility has persistent problems with medication management, fire safety systems, and food safety that appear repeatedly across surveys from 2019 to 2024, suggesting difficulty maintaining consistent compliance. While all deficiencies show correction dates, the pattern of recurring violations in critical areas warrants careful consideration during your visit.
Apr 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 12, 2025Complaint1
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nov 21, 2024Routine12
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 17, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2022Routine10
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
The Reutlinger Community
nonprofit
Ownership & Management
Owners
Eskaton
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit eskaton.org
Medicare data downloads
Original nursing home datasets
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