The Reutlinger Community
Families consistently rate this highly — reviewers highlight compassionate and professional individual staff members. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility offers a beautiful environment and several highly dedicated staff members who provide exceptional care. However, families must be extremely vigilant regarding medication accuracy and staff responsiveness, as recent reviews highlight serious lapses in medical management and communication.
Google Reviews
Google Reviews
22 reviews on Google“Families should be aware of significant discrepancies in care quality, as some residents receive compassionate, professional care while others experience dangerous medication errors and understaffing. While the facility is praised for its beautiful grounds and certain standout staff members, there are serious reports of mismanagement and lack of communication regarding resident health changes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional individual staff members
- Beautiful and well-maintained community grounds
- High-quality services for long-term care needs
- Warm and supportive atmosphere
Concerns
- Medication errors and safety issues
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
- Poor management and communication (mentioned by 2 reviewers)
- Outdated apartment interiors
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth and compassion of your individual staff members; how do you foster that supportive atmosphere among the team?
- 2Since the community grounds are so beautifully maintained, are there specific outdoor activities or garden spaces that residents enjoy most during the day?
- 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy and safety?
- 4How does the management team ensure consistent and clear communication with families regarding a resident's daily well-being and care updates?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6We are interested in the dining experience; could you tell us more about the meal planning process and how much input residents have in their daily menus?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about Hannah Galli at Reutlinger. She went above and beyond to make and sure my mom was well cared for.”
“Initially his medications were input into the system incorrectly. They were giving him double the dosage of a very strong medication. The first time he fell no one even told me about it.”
“My father lived here for the last five years of his life, in each of the living levels (independent/assisted, skilled nursing). He was cared for with love, compassion, and competence.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 30, 2026OtherClean
The inspection was a case management visit conducted unannounced. The Licensing Program Analyst delivered an immediate exclusion letter for S1 to the Executive Director. No deficiencies were cited during this visit.
Dec 2, 2025OtherClean
The facility evaluation report indicates that the visit was a Case Management visit conducted unannounced. The Licensing Program Analyst delivered an immediate exclusion letter for an individual (S1) to the Executive Director. Crucially, the narrative section explicitly states, "No deficiencies are being cited on this date."
Aug 7, 2025OtherClean
The inspection was a Case Management visit following an incident report regarding a resident elopement. A deficiency was cited related to staff competency and the failure to maintain appropriate safety measures, specifically concerning the wander guard alarm. This deficiency poses an immediate risk to the resident's safety.
Jun 25, 2025OtherClean
The inspection was a case management visit following an incident report regarding a resident taking another resident's medications. The facility addressed the issue by having staff meetings and providing additional training to the medication technician. One Type B deficiency was cited related to medication administration protocols.
Jun 16, 2025InspectionClean
The facility was visited for a Case Management review regarding a resident's (R1) behavioral issues and potential need for increased care. The Licensing Program Analyst noted that no deficiencies were cited at the time of the visit. The report concludes with the recommendation that the facility provide correspondence and incident reports to support the eviction notice process.
Jun 16, 2025OtherClean
The facility was visited for a Case Management review regarding a resident's (R1) behavioral issues and potential need for increased care. The Licensing Program Analyst noted that no deficiencies were cited at the time of the visit. The report concludes with the recommendation that the facility provide correspondence and incident reports to support the eviction notice process.
Apr 2, 2025OtherClean
The facility underwent an unannounced case management visit following a self-report of suspected abuse. The Licensing Program Analyst interviewed multiple parties regarding the allegations of verbal abuse. No deficiencies were cited at the time of the inspection.
Mar 12, 2025OtherClean
The facility underwent a Case Management visit following a self-report of a resident fall. The report details the incident and subsequent staff actions, noting that staff members received additional training and warnings. Overall, no deficiencies were cited at the time of the inspection.
Ownership & Operations
Who Operates This Facility
Reutlinger Community, the; Eskaton Properties INC
MAMMAD, JULIE
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit eskaton.org
Medicare data downloads
Original nursing home datasets
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