Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 9 Google reviews
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Public Google reviewers rate The Residence at Hilltop highly. Reviewers highlight: compassionate and caring staff, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a high standard of care and a clean, beautiful environment, with several long-term residents' families describing the staff as loving and trustworthy. However, there is a significant historical concern regarding severe understaffing and neglect during meal times that should be investigated.
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Distribution · 9 analyzed
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Key Review Excerpts
“Our Dad lived at “the Rez” for 6 years. He was safe, nourished, and stimulated! He was able to age in place with the best care you can imagine.”
“This place is the Taj Mahal of assisted living facilities. Everything is well kept and service is wonderful.”
“Terrible place to put your loved ones.. Never enough staff at all residents roaming the halls as if they were lost.. At meal times the ones who can't feed themselves sits in hall way for hour's waiting to be fed”
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, The Residence at Hilltop underwent 42 inspections, resulting in 19 clean reports and 56 recorded violations. Documented findings include issues regarding medication record accuracy, staff background check documentation, and the maintenance of updated resident care plans.
A resident's medical evaluation did not include an assessment of their ability to self-administer medications.
Resident diagnoses were not indicated on the resident assessment, and the assessment failed to note the use of a wander guard.
A direct care staff person did not receive required annual training in several topics, including medication self-administration, dementia care, and infection control.
No deficiencies are reported in this inspection record.
A staff member performed a transfer for a resident requiring a two-person assist without the required second person and failed to follow the resident's support plan.
A resident was mechanically restrained by a staff member using a long-sleeve t-shirt to tie their wrists together.
No carbon monoxide alarm was installed in close proximity to the gas oven/range in the kitchen.
The community room door, which is labeled as an exit, was found locked with a key lock.
The facility has not conducted a fire drill with only the standard 3 staff persons within the past year.
Two video cameras on the second floor were recording video at the administrator's office and home theater, both of which are accessible to residents.
No deficiencies are reported in this inspection record.
The licensing inspection summary dated 6/4/21 was not posted in a conspicuous and public place.
Annual medical evaluations for residents #2, #4, #5, and #6 were incomplete, missing vital information such as weight, blood pressure, or height.
Exhaust fans were inoperable in the bathrooms of residents #5, #6, and the shared bathroom for residents #2 and #8.
Resident #5 was in possession of expired eye drop medication.
Mon-Vale Non Acute Care Services INC
for profit
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