Mon Valley Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
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What this means for your family
While the facility's rehab and activity departments are well-regarded, families should be extremely cautious due to consistent reports of severe understaffing and poor responsiveness. Before choosing this facility, we strongly recommend asking for a tour during off-hours and specifically inquiring about their protocols for pain management and call-bell response times.
Google Reviews
Google Reviews
31 reviews on Google“Mon Valley Care Center receives polarized feedback, with some families praising the rehab therapy and activity staff, while others report severe neglect and administrative failures. Recent reviews highlight significant concerns regarding staffing levels, slow response times for basic needs like pain medication and toileting, and poor communication from management. While some short-term rehab patients report positive experiences, long-term family members have raised serious alarms about safety and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab services
- Engaging and creative activity department
- Friendly and polite frontline staff
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 5 reviewers)
- Inadequate pain management and medication administration (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the activity department is highly praised for being creative; what are some of the most popular programs or events residents are currently participating in?
- 2With the current staffing levels, what is the facility's protocol for ensuring timely assistance when a resident uses their call light or needs urgent help?
- 3Given the importance of consistent pain management, could you walk me through the process for how medication administration is monitored and adjusted to ensure resident comfort?
- 4I see that you occasionally respond to feedback online; how does your administrative team prefer to communicate with families regarding updates or concerns about their loved one's care?
- 5What specific steps are being taken to address the recent health inspection findings to ensure the highest quality of care for your 60 residents?
- 6How does your team coordinate between the physical therapy department and nursing staff to ensure that rehab progress is effectively integrated into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been a resident here since Sept. 2015. She loves it. She is treated with respect & always ask to make her own choices. The food is good, the staff are friendly and caring, everyone puts the residents first.”
“I spent 10 days at Mon Valley Care Center for rehab after total knee replacement surgery and received amazing care. Everyone I came in contact with treated me with dignity and kindness. I loved their food and their rehab department was wonderful.”
“Essentially kicked my elderly widowed father out a few hours before the recent snow storm without his prosthetic leg. They refused to give him his prosthetic for four days stating “they couldn’t find it””
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mon Valley Care Center has concerning patterns with families filing complaints about safety and living conditions, including call system failures and environment issues. The facility shows recurring problems with fire safety systems, staff training, and resident rights that persist across multiple surveys from 2023 to 2025. While all deficiencies report correction dates, the repeated violations suggest ongoing operational challenges that warrant careful consideration.
Feb 27, 2026Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 3, 2025Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 21, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 17, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Aug 3, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Mon Valley Care Center
for profit
Ownership & Management
Owners
Mon Vale Non Acute Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit monvalleyhc.com
Medicare data downloads
Original nursing home datasets
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