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Nursing HomeMedicaid

Mon Valley Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

200 Stoops Drive, Monongahela, PA 1506360 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 31 Google reviews

5
4
3
2
1

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What this means for your family

While the facility's rehab and activity departments are well-regarded, families should be extremely cautious due to consistent reports of severe understaffing and poor responsiveness. Before choosing this facility, we strongly recommend asking for a tour during off-hours and specifically inquiring about their protocols for pain management and call-bell response times.

Google Reviews

Google Reviews

31 reviews on Google
Mon Valley Care Center receives polarized feedback, with some families praising the rehab therapy and activity staff, while others report severe neglect and administrative failures. Recent reviews highlight significant concerns regarding staffing levels, slow response times for basic needs like pain medication and toileting, and poor communication from management. While some short-term rehab patients report positive experiences, long-term family members have raised serious alarms about safety and professional conduct.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean6.0Activities9.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy and rehab services
  • Engaging and creative activity department
  • Friendly and polite frontline staff
  • Clean and well-maintained facility environment

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 5 reviewers)
  • Inadequate pain management and medication administration (mentioned by 2 reviewers)
  • Poor administrative communication and responsiveness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'16(1)5.02.5'20(4)5.01.0'23(1)3.72.1'25(7)4.1'26(13)

Distribution · 35 analyzed

5
20
4
1
3
1
2
0
1
13

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the activity department is highly praised for being creative; what are some of the most popular programs or events residents are currently participating in?
  • 2With the current staffing levels, what is the facility's protocol for ensuring timely assistance when a resident uses their call light or needs urgent help?
  • 3Given the importance of consistent pain management, could you walk me through the process for how medication administration is monitored and adjusted to ensure resident comfort?
  • 4I see that you occasionally respond to feedback online; how does your administrative team prefer to communicate with families regarding updates or concerns about their loved one's care?
  • 5What specific steps are being taken to address the recent health inspection findings to ensure the highest quality of care for your 60 residents?
  • 6How does your team coordinate between the physical therapy department and nursing staff to ensure that rehab progress is effectively integrated into a resident's daily routine?

Personalized based on this facility's data


Key Review Excerpts

My Mom has been a resident here since Sept. 2015. She loves it. She is treated with respect & always ask to make her own choices. The food is good, the staff are friendly and caring, everyone puts the residents first.

Long-term resident's family · 2016★★★★

I spent 10 days at Mon Valley Care Center for rehab after total knee replacement surgery and received amazing care. Everyone I came in contact with treated me with dignity and kindness. I loved their food and their rehab department was wonderful.

Rehab patient · 2025★★★★★

Essentially kicked my elderly widowed father out a few hours before the recent snow storm without his prosthetic leg. They refused to give him his prosthetic for four days stating “they couldn’t find it”

Family member · 2026☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.5%
PA
17.7%
Washington
16.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
19.4%
PA
26.0%
Washington
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
PA
8.3%
Washington
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
PA
87.1%
Washington
95.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.7%
Worse than Avg
Here
14.7%
US
4.9%
PA
5.1%
Washington
4.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
14.4%
PA
17.5%
Washington
14.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
81.8%
PA
69.2%
Washington
83.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.3%
Better than Avg
Here
85.3%
US
79.8%
PA
68.7%
Washington
79.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
PA
1.4%
Washington
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
5 complaint-triggered

Mon Valley Care Center has concerning patterns with families filing complaints about safety and living conditions, including call system failures and environment issues. The facility shows recurring problems with fire safety systems, staff training, and resident rights that persist across multiple surveys from 2023 to 2025. While all deficiencies report correction dates, the repeated violations suggest ongoing operational challenges that warrant careful consideration.

Feb 27, 2026Complaint
3
0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Dec 3, 2025Complaint
2
0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 21, 2025Routine
4
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0575Potential for harm · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0579Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide information about how to apply for and use Medicare and Medicaid benefits.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jun 17, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0942Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0941Minimal · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Minimal · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0949Minimal · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Aug 3, 2023Routine
4
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mon Valley Care Center

Organization Type

for profit

Ownership & Management

Owners

Mon Vale Non Acute Care

Owner · Organization

25%

Key personnel

Cushman, MichaelW-2 Managing EmployeeCushman, MichaelOfficer / DirectorPersico, ThomasOfficer / DirectorYakich, ChristinaOfficer / DirectorLong, CynthiaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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