The Reflections
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
The Reflections offers a beautiful, activity-rich environment that many families find comforting for their loved ones. However, given recent reports of high staff turnover and unprofessional nursing conduct, we strongly recommend asking management about their current staffing ratios and how they address family concerns regarding staff behavior.
Google Reviews
Google Reviews
28 reviews on Google“The Reflections generally receives high praise for its clean, well-maintained facility and a staff that many families describe as compassionate and professional. However, recent reviews highlight significant concerns regarding high staff turnover, understaffing, and unprofessional conduct by specific nursing personnel. Families should weigh the positive, activity-rich environment against these reported operational challenges.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging daily activities for residents
- Compassionate and friendly frontline staff
- Warm, family-oriented atmosphere
Concerns
- High staff turnover and understaffing (mentioned by 3 reviewers)
- Unprofessional or rude nursing staff conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, family-oriented atmosphere here; how do you foster that sense of community among the 45 residents?
- 2The daily activities here seem very engaging; could you walk us through a typical weekly schedule for a resident?
- 3Since the facility is so well-maintained and clean, what kind of routine do you have in place for upkeep and housekeeping?
- 4How does the nursing team manage medical needs or emergencies during the overnight hours?
- 5We noticed the owner is active in responding to feedback; how does the management team use resident and family input to improve care?
- 6What steps are being taken to ensure consistent, long-term staffing so that residents can build deep relationships with their caregivers?
Personalized based on this facility's data
Key Review Excerpts
“The staff was always helpful, professional and cheerful. The facilities were clean, well kept up and sufficiently staffed to make me feel good about my Mother's safety.”
“I am so grateful to Reflections for providing the very best care possible for my precious Mother. The staff is wonderful and the facility is beautiful.”
“My biggest complaint was lack of sufficient staff, but, my complaints went right in one ear and out the other. They always had excuses.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from June 2024 identified several areas for improvement, including incomplete employee competency checklists, lack of an annual TB risk assessment, and improper storage of cleaning supplies and undated food items. However, the facility's 2023 renewal indicated substantial compliance with state regulations.
Jun 7, 2024Routine
Employee files for SP1 and SP2 did not have completed Resident Care Associate Checklists; SP3 file did not have a completed Medication Technician Performance Checklist.
Cleaning products in the dining room were not stored in a secure area, posing a risk to residents with cognitive impairment.
Resident A's service plan lacked detailed information on how the resident demonstrates agitation and what behaviors require the administration of Lorazepam or if nonpharmaceutical interventions can be used.
The walk-in refrigerator in the kitchen contained items that were not dated.
The facility did not complete the annual tuberculosis (TB) risk assessment.
May 10, 2023RoutineCleanReport
No deficiencies found during this inspection.
Dec 9, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Battle Creek Assisted Living Operator, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit reflectionsmemory.care
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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