The Heritage Assisted Living Community
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
The Heritage consistently receives high praise for its compassionate staff and effective memory care programming, making it a strong candidate for families seeking a supportive environment. While reviews are overwhelmingly positive, families should always schedule a tour to observe staff-resident interactions firsthand and ensure the facility's specific activity schedule aligns with their loved one's interests.
Google Reviews
Google Reviews
31 reviews on Google“The Heritage Assisted Living Community is highly regarded by families for its compassionate, attentive staff and its ability to foster a supportive, home-like environment. Reviewers frequently highlight the facility's success in improving residents' physical and emotional well-being through engaging activities and personalized care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Effective medication management
- Engaging social activities and outings
- Clean and well-maintained facility
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the staff seems to care about the residents here; how do you ensure that this level of personal attention is maintained as the community grows?
- 2We noticed the facility is exceptionally well-maintained; what is your routine for keeping the common areas and resident rooms clean and comfortable?
- 3Could you tell us more about the types of social outings and group activities planned to keep the 78 residents engaged with one another?
- 4How does your team handle medication management to ensure every resident stays on their specific schedule safely?
- 5In the event of a medical emergency during the night, what is the protocol for contacting both the resident's family and emergency services?
- 6Since the community is a cozy size, how do you foster a sense of belonging and connection among all the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are amazing, caring individuals. They went above and beyond. The difference after a week of being here was amazing! We felt like we had our Mom back.”
“As a visiting Nurse I have been in quite a few ALFs and by far this is my favorite community to visit. It's always clean, smells good, and seasonally decorated.”
“Not only did Xyla immediately go do that, but she hit redial on his phone so that he could talk to her. It means so much to us that the staff goes above and beyond with their actions to help make the residents' lives happier.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several administrative and operational deficiencies, including issues with resident fund bonding, incomplete tuberculosis risk assessments for staff and residents, and inadequate documentation in resident service plans. While a recent investigation into staffing levels found no violations, the facility was required to submit a corrective action plan for the findings noted in March 2024.
Feb 10, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Mar 11, 2024Routine
Resident service plans for anxiety/agitation (Ativan administration) lacked detailed information on behavioral triggers or nonpharmaceutical interventions.
The facility did not complete the annual tuberculosis (TB) risk assessment.
The facility did not have the menu posted for therapeutic or special diets.
The facility does not keep a meal census including the record and amount of food used.
The facility is holding resident funds but does not have an active bond to hold resident funds.
The facility did not have a record of a staff member's tuberculosis (TB) test.
May 11, 2023OtherCleanReport
No deficiencies found during this inspection.
Dec 10, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Battle Creek Assisted Living Operator, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit heritageassisted.care
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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