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Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 56 Google reviews
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The Pines Healthcare & Rehab Centers Olean Campus has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and engaging activity and events calendar. Review the component ratings and current source records before deciding.
The Pines Healthcare & Rehab Centers in Olean generally receives praise for its clean facility, dedicated staff, and robust activity programs for residents. However, families should be aware of recurring concerns regarding staffing shortages, which can lead to slow response times for assistance and occasional lapses in personalized care or communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 58 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom Donna Kelly had pancreatic cancer & came home from tn to olean to see her sisters. Unfortunately she became very I'll & was admitted to the pines & passed there. Highly recommend this facility! Staff was sooo wonderful to her & us through this difficult time.”
“My grandmother is living here now and they take good care of her. They have events for her to attend daily, every room has a window, and there is lots of space to sit or walk outside. Everytime I visit, her room is clean. The nurses always seem very busy so you might need to be patient if you need to ask them something.”
“Not a good system for when residents need help. Once help button is pushed it takes as long as 20 minutes. If an emergency, staff would never know.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
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Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints resulting in deficiencies related to abuse protection and wound care, indicating serious care concerns that prompted external reports. The facility shows recurring issues across safety and accident prevention, medication management, and electrical systems, with some problems like accident hazards and generator issues appearing multiple times over several years. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-triggered investigations regarding resident protection warrants careful consideration during any visit.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
The Pines Healthcare & Rehab Centers Olean Campus
government
Owners
County of Cattaraugus
Owner · Organization
Key personnel
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