The Pines Healthcare & Rehab Centers Olean Campus
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 56 Google reviews
Watch The Pines Healthcare & Rehab Centers Olean Campus
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Pines is well-regarded for its clean environment and active social calendar, making it a good fit for residents who value engagement. However, families should be proactive about monitoring care needs, as multiple reviewers have highlighted slow response times for call buttons and potential issues with room comfort. We recommend asking management specifically about their current nurse-to-patient ratios and how they handle non-emergency assistance requests.
Google Reviews
Google Reviews
56 reviews on Google“The Pines Healthcare & Rehab Centers in Olean generally receives praise for its clean facility, dedicated staff, and robust activity programs for residents. However, families should be aware of recurring concerns regarding staffing shortages, which can lead to slow response times for assistance and occasional lapses in personalized care or communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activity and events calendar
- Compassionate end-of-life care
- Dedicated and caring nursing staff
Concerns
- Staffing shortages leading to slow response times (mentioned by 3 reviewers)
- Inadequate or uncomfortable furniture/room amenities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a robust activities calendar; could you walk me through what a typical week of engagement looks like for a new resident?
- 2Given that some families have mentioned occasional delays in call-light response times, what is the current process for ensuring staff are alerted and available when a resident needs immediate assistance?
- 3The facility has a 4-star CMS staffing rating, but I’d love to hear how you manage staffing levels to ensure consistent care during peak hours or shift changes.
- 4I understand dining is an important part of daily life; what steps are you taking to improve the quality and variety of the meals served in the dining room?
- 5Since communication is a priority for our family, what is the best way for us to stay in the loop regarding our loved one's health updates and daily well-being?
- 6Regarding the room amenities, are there options to personalize the space or upgrade the furniture to ensure our loved one feels as comfortable and at home as possible?
Personalized based on this facility's data
Key Review Excerpts
“My mom Donna Kelly had pancreatic cancer & came home from tn to olean to see her sisters. Unfortunately she became very I'll & was admitted to the pines & passed there. Highly recommend this facility! Staff was sooo wonderful to her & us through this difficult time.”
“My grandmother is living here now and they take good care of her. They have events for her to attend daily, every room has a window, and there is lots of space to sit or walk outside. Everytime I visit, her room is clean. The nurses always seem very busy so you might need to be patient if you need to ask them something.”
“Not a good system for when residents need help. Once help button is pushed it takes as long as 20 minutes. If an emergency, staff would never know.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to abuse protection and wound care, indicating serious care concerns that prompted external reports. The facility shows recurring issues across safety and accident prevention, medication management, and electrical systems, with some problems like accident hazards and generator issues appearing multiple times over several years. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-triggered investigations regarding resident protection warrants careful consideration during any visit.
Mar 7, 2025Routine6
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Mar 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 3, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 6, 2020Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Ownership & Operations
Who Operates This Facility
The Pines Healthcare & Rehab Centers Olean Campus
government
Ownership & Management
Owners
County of Cattaraugus
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit pinescare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Eden Heights of Olean
< 1 miAssisted Living · Olean, NY
Field of Dreams Senior Living
1.6 miAssisted Living · Allegany, NY
Absolut Ctr for Nursing & Rehab Allegany L L C
2.3 miNursing Home · Allegany, NY
Underwood Manor
9.5 miAssisted Living · Hinsdale, NY