Assisted Living

Eden Heights of Olean

Name: Public quality & inspection record for Eden Heights of Olean
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention highly responsive and supportive admissions team. Schedule a visit to confirm the fit.

161 South Twenty-Fifth Street, Olean, NY 14760|Reported capacity: 120|Licensed & active

Google rating

4.6/5

based on 43 Google reviews

(716) 372-4466 Directions Website

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What this means for your family

Public Google reviewers rate Eden Heights of Olean highly. Reviewers highlight: highly responsive and supportive admissions team, clean and well-maintained facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

44 public Google reviews available

Eden Heights of Olean is widely praised for its admissions process, with many families highlighting the helpfulness of the admissions director, Gary, in making transitions seamless. While the facility is frequently described as clean, warm, and welcoming, recent concerns have emerged regarding staff professionalism and potential lapses in care quality. Families should weigh the strong administrative support against reports of staff vaping on-site and inconsistent care experiences.

Quality Themes

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Strengths

Highly responsive and supportive admissions team
Clean and well-maintained facility environment
Pet-friendly policy
Warm, welcoming atmosphere for visitors

Concerns

Staff professionalism and inappropriate behavior (e.g., vaping on-site) (mentioned by 2 reviewers)
Inconsistent care quality and staff-related stress for families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 44 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to continuously improve the daily experience for residents?
2Since Eden Heights is a pet-friendly community, what are the specific policies or support systems in place to help residents manage pet care while maintaining a clean living environment?
3How do you ensure consistent standards of professionalism and conduct among all staff members throughout the different shifts?
4With your focus on a welcoming atmosphere, what specific activities or social programs are currently the most popular among residents for keeping them engaged and active?
5What protocols do you have in place to ensure that care quality remains stable and reliable, especially during staff transitions or busier times of the day?
6In the event of a medical emergency, what is your specific process for coordinating with local healthcare providers and keeping family members informed in real-time?

Personalized based on this facility's data

Key Review Excerpts

“Gary and the team made my dad's transition into assisted living much more smooth than I had anticipated. The activities are engaging and we are already seeing my father start to thrive again.”

Long-term resident's family · 2024★★★★★

“I cannot say enough about the people and atmosphere at Eden Heights. I met Gary for my tour, and he remembered everything I told him about my father. I toured other facilities and the staff just did not seem as interested and engaged.”

Memory care family member · 2024★★★★★

“I just want to let everyone know that this facility isn't perfect, but they truly care and take great care of my mom. Every time I come in, my mom is clean, dry and happy.”

Long-term resident's family · 2025★★★★☆

Source: 44 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eden Management of Olean, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(716) 372-4466

pslgroupllc.com

161 South Twenty-Fifth Street

Olean, NY 14760

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

43 reviews from families & visitors

Official Website

Visit pslgroupllc.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.