Mckinley Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 96 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · No penalties on record
What this means for your family
McKinley's rehabilitation team is highly regarded and may be excellent for short-term recovery. However, families must be vigilant regarding basic care; we strongly recommend conducting an unannounced visit to check room cleanliness and responsiveness of staff before committing to long-term placement.
Google Reviews
Google Reviews
96 reviews on Google“McKinley Health Care Center receives highly polarized feedback, with many families praising the compassionate and attentive nursing staff, while others report severe concerns regarding hygiene and neglect. While recent reviews highlight improvements under new management and strong rehabilitation services, recurring complaints about facility cleanliness, odors, and slow response times persist. Families should carefully weigh the reported staff dedication against significant concerns regarding basic patient care and environmental maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy team
- Friendly and helpful administrative/front desk personnel
- Supportive environment for long-term care residents
Concerns
- Unsanitary conditions and foul odors (urine/illness) (mentioned by 5 reviewers)
- Slow or non-existent response to patient call buttons (mentioned by 3 reviewers)
- Poor room maintenance, including broken furniture and lack of cleaning (mentioned by 4 reviewers)
- Reports of pest issues (bed bugs/insects) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
- 2With 176 residents, what specific protocols do you have in place to ensure that call buttons are answered promptly and that staff are consistently available when needed?
- 3Cleanliness is a top priority for our family; could you walk us through your current housekeeping schedule and how you maintain room hygiene and furniture upkeep?
- 4Given the recent focus on facility maintenance, what is your current process for identifying and addressing environmental concerns like odors or pest control?
- 5We see that your rehabilitation team is highly regarded; how do they coordinate with the nursing staff to ensure a seamless transition between therapy sessions and daily care?
- 6What does a typical day look like for a long-term resident in terms of scheduled activities and opportunities for social engagement?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly when I visit my aunt. Housekeeping was very helpful. The nursing staff is always willing to help even though they may be busy with other tasks.”
“The director of rehab is so so smart, she gets people to walk that never thought they would ever walk again!!”
“My girlfriend just called home and said she had to use the bathroom it took them so long to get to her after she was calling and pressing the button she use the bathroom on herself and she had to sit in it for an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
McKinley Nursing shows concerning patterns with families filing numerous complaints about food quality and nursing staffing problems that persist across multiple years. Recent complaints in 2024-2025 involved infection control, nutritional needs, and food safety, while ongoing issues include inadequate nursing supervision and accident prevention. Though the facility reports correcting each deficiency, the recurring nature of complaints about basic care areas like nutrition and staffing suggests systemic problems families should carefully evaluate before visiting.
Nov 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 14, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 2, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Mar 2, 2024Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Dec 13, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 3, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ownership & Operations
Who Operates This Facility
Mckinley Nursing
for profit
Ownership & Management
Owners
Mckinley Holdco
Owner · Organization
Mckinley Opco
Owner (parent company) · Organization
Zimberg, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit mckinleyhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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