The Phoenix Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 672 Google reviews
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What this means for your family
The Phoenix offers a modern environment and an excellent physical therapy program, making it a strong contender for short-term rehab. However, families of long-term residents should be cautious; please inquire specifically about weekend staffing ratios and the facility's protocol for monitoring hygiene and medication administration, as these are recurring points of failure in negative reviews.
Google Reviews
Google Reviews
672 reviews on Google“The Phoenix Rehabilitation and Nursing Center receives high praise for its modern, clean facility and a dedicated physical therapy team that many families credit with their loved ones' successful recoveries. However, the facility faces significant, recurring criticism regarding inconsistent nursing care, understaffing—particularly on weekends—and serious concerns about hygiene and medication management. Families should be aware that while many report a positive experience, there is a pattern of reports regarding neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly skilled and encouraging physical/occupational therapy team
- Professional and welcoming concierge and administrative staff
- Strong, attentive care reported by many long-term residents' families
Concerns
- Understaffing leading to slow response times and neglected care (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic personal care (mentioned by 9 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Cold or poor quality food (mentioned by 4 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and modern the facility looks; how do you ensure this level of cleanliness is maintained in the resident rooms and common areas throughout the day?
- 2We noticed the administrative team is very responsive to feedback; what is the best way for our family to communicate with the nursing staff if we have questions about daily care?
- 3Since we know how important consistency is for health, what specific protocols do you have in place to ensure medication is administered accurately and on time?
- 4How does the nursing team manage call bells and response times during the night shifts to ensure residents are assisted promptly with personal care?
- 5We are very impressed by the reputation of your physical and occupational therapy teams; how do these therapists work with residents to help them maintain their independence?
- 6What does a typical daily schedule look like for residents, and are there specific activities planned to keep everyone engaged and social?
Personalized based on this facility's data
Key Review Excerpts
“The gym is a bit smaller than the rehab I was at previously, but the attention and knowledge of the therapists more than compensated.”
“The staff is clearly overworked and overwhelmed, so the chances that your loved one will receive patient and detailed attention is very unlikely.”
“I had a problem with nausea while exercising and they were very involved in problem solving. I enjoyed the easy relationship I had with the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas, with fire safety systems, food handling, and infection control appearing most frequently. One family filed a complaint in 2024 regarding respiratory care that triggered an inspection. While all deficiencies show correction dates, problems with fire safety equipment and dietary services have persisted across all three survey periods, suggesting ongoing compliance challenges that families should discuss during visits.
Sep 23, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 19, 2022Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Oct 30, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
The Phoenix Rehabilitation and Nursing Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 34 (Best)
Ownership & Management
Owners
Ahuja, Sanjay
Owner
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Minzer, Israel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
672 reviews from families & visitors
Official Website
Visit thephoenixrehab.com
Medicare data downloads
Original nursing home datasets
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