New Carlton Rehab and Nursing Center, L L C
Strong Medicare quality ratings; families often praise dedicated speech and physical therapy staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
This facility has a strong rehabilitation therapy team that many families appreciate for recovery. However, given the serious and recurring reports of poor sanitation and inconsistent nursing attention, we strongly advise you to tour the facility in person and specifically visit the upper floors to ensure the environment meets your standards.
Google Reviews
Google Reviews
35 reviews on Google“New Carlton Rehab and Nursing Center receives highly polarized feedback, with some families praising the dedicated therapy team and clean environment, while others report severe concerns regarding patient neglect and poor facility conditions. While recent positive reviews highlight improvements in staff responsiveness and rehabilitation services, long-standing complaints about hygiene and communication persist. Prospective families should conduct an in-person tour, specifically requesting to see upper floors to verify the quality of care and living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated speech and physical therapy staff
- Clean and well-maintained facility areas
- Professional and attentive nursing care
- Friendly and welcoming environment
Concerns
- Poor hygiene and sanitation (urine smells, pests) (mentioned by 3 reviewers)
- Inattentive or dismissive staff behavior (mentioned by 4 reviewers)
- Concerns regarding patient safety and medical oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have noted concerns regarding facility odors and cleanliness, could you walk me through your daily housekeeping and sanitation schedule?
- 2With the current staffing ratings, how do you ensure that residents receive timely attention and consistent communication regarding their daily care needs?
- 3I noticed the facility has a strong reputation for physical and speech therapy; how are these sessions integrated into a resident's daily routine to ensure they stay active and engaged?
- 4Could you explain your current protocols for medication management and how you keep families informed if there is a change in a resident's health status or medical oversight?
- 5What steps is the leadership team taking to address recent feedback regarding staff responsiveness and ensure that residents feel heard and supported throughout the day?
- 6How do you handle medical emergencies or urgent health concerns during evening and weekend hours when the administrative team is off-site?
Personalized based on this facility's data
Key Review Excerpts
“With the help of Leah Speech Therapist who hit it out of the park, she has done a tremendous job and she still hasn't giving up on.”
“The facility itself is clean, well-maintained, and equipped with everything needed for a smooth recovery. The rehabilitation programs are comprehensive and tailored to individual needs.”
“The place is like one of those from a horror movie, reeks of urine and small confined old rooms. Patients roaming around bored and sad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Carlton Rehab has a concerning pattern of recurring deficiencies across fire safety systems, electrical maintenance, and food safety that persist across multiple surveys from 2019 to 2024. Two complaint-triggered investigations resulted in findings related to abuse reporting and response procedures, indicating families have filed serious concerns. While all deficiencies show correction dates, the repeated nature of infrastructure and safety issues suggests ongoing operational challenges that families should carefully evaluate.
Jul 16, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jul 16, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 6, 2022Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 21, 2019Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
New Carlton Rehab and Nursing Center, L L C
for profit
Ownership & Management
Owners
Bleier, Chaya
Owner
Braunstein, Jacqueline
Owner
Stern, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit newcarltonnh.com
Medicare data downloads
Original nursing home datasets
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