The Orchards at Southgate
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 106 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping residents recover, the facility suffers from persistent, serious concerns regarding cleanliness and responsiveness. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring you have a direct line of communication with a specific staff member, as phone responsiveness is a major pain point.
Google Reviews
Google Reviews
106 reviews on Google“The Orchards at Southgate receives highly polarized feedback, with some families praising the therapy department and specific staff members, while others report severe neglect and unsanitary conditions. Recurring complaints focus on slow response times to call lights, poor hygiene, and difficulty communicating with management. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic staffing and cleanliness issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select attentive and caring nursing staff
- Recent facility renovations
- Helpful admissions and social work coordination
Concerns
- Unsanitary conditions and strong odors (mentioned by 12 reviewers)
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Difficulty reaching staff by phone (mentioned by 6 reviewers)
- Understaffing, particularly on weekends and nights (mentioned by 5 reviewers)
- Poor communication from management regarding patient care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the recent renovations look wonderful; how have these updates improved the overall living environment for the residents?
- 2With the great feedback regarding your physical and occupational therapy teams, how do you work with families to track a resident's progress in these areas?
- 3What specific steps are being taken to ensure consistent cleanliness and a fresh-smelling environment throughout the facility?
- 4How does the nursing team manage call light responses during the night shifts and over the weekends to ensure no resident is left waiting?
- 5Could you walk me through the process for communicating important updates regarding a resident's care or medication changes to the family?
- 6What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff works so hard I can't believe it. They are top notch when it comes to the care of the residents. Always within a moments notice to wait on any resident.”
“My mother wasn't changed for over 8 hours, as soon as you get upstairs all you smell is urine, they never wiped the urine off the bed.”
“The therapy department did an excellent job in the shortest time. I recommend this place for the loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, leading to serious concerns including accident hazards, inadequate food service, and reporting failures for suspected abuse or neglect. The facility shows recurring problems across fire safety systems, emergency preparedness, and basic care planning that persist across multiple surveys from 2023 through 2025, though the provider has committed to correcting identified issues.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 8, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 8, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 31, 2024
$15,841
Fine
Jul 19, 2023
$7,962
Fine
Jul 19, 2023
$7,963
Fine
Jul 19, 2023
$15,925
Payment Denial
Jul 19, 2023
32-day denial
Ownership & Operations
Who Operates This Facility
The Orchards at Southgate
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 12
Ownership & Management
Owners
Kornfeld, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
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