Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 109 Google reviews
Email The Orchards at Southgate to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
The Orchards at Southgate has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and select attentive and caring nursing staff. Review the component ratings and current source records before deciding.
The Orchards at Southgate receives highly polarized feedback, with some families praising the therapy department and specific staff members, while others report severe neglect and unsanitary conditions. Recurring complaints focus on slow response times to call lights, poor hygiene, and difficulty communicating with management. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic staffing and cleanliness issues.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff works so hard I can't believe it. They are top notch when it comes to the care of the residents. Always within a moments notice to wait on any resident.”
“My mother wasn't changed for over 8 hours, as soon as you get upstairs all you smell is urine, they never wiped the urine off the bed.”
“The therapy department did an excellent job in the shortest time. I recommend this place for the loved one.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered inspections, leading to serious concerns including accident hazards, inadequate food service, and reporting failures for suspected abuse or neglect. The facility shows recurring problems across fire safety systems, emergency preparedness, and basic care planning that persist across multiple surveys from 2023 through 2025, though the provider has committed to correcting identified issues.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 31, 2024
$15,841
Fine
Jul 19, 2023
$7,962
Fine
Jul 19, 2023
$7,963
Fine
Jul 19, 2023
$15,925
Payment Denial
Jul 19, 2023
32-day denial
The Orchards at Southgate
for profit
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 12
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit theorchardsmi.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Rivergate Health Care Center
< 1 miNursing Home · Riverview, MI
Rivergate Terrace
< 1 miNursing Home · Riverview, MI
Landmark Crossings of Southgate
1.5 miAssisted Living · Southgate, MI
American House Southgate
1.8 miAssisted Living · Southgate, MI
The Bellaire Senior Living
1.8 miAssisted Living · Riverview, MI
Michigan House Senior Living
1.8 miAssisted Living · Riverview, MI