Rivergate Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 266 Google reviews
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What this means for your family
Rivergate Terrace is widely recognized for its clean environment and dedicated nursing staff, making it a strong contender for rehab and long-term care. However, families should be aware of recurring complaints regarding food quality and occasional delays in response times; we recommend visiting during meal times and asking specific questions about how the facility manages weekend staffing and communication during medical transitions.
Google Reviews
Google Reviews
266 reviews on Google“Rivergate Terrace generally receives high praise for its clean, well-maintained environment and a friendly, compassionate staff that many families describe as feeling like family. However, there are consistent criticisms regarding the quality of food, occasional staffing shortages leading to delayed care, and concerns about communication during critical transitions or medical issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate staff
- Effective physical and occupational therapy
- Proactive communication from social workers
Concerns
- Poor quality or cold food (mentioned by 5 reviewers)
- Staffing shortages/delayed response times (mentioned by 4 reviewers)
- Inconsistent communication regarding medical status (mentioned by 3 reviewers)
- Hygiene and cleanliness issues in specific rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that some families have noted concerns regarding meal quality and temperature, could you walk us through the dining experience and how you ensure residents receive hot, nutritious meals?
- 2I noticed the facility has a 3/5 rating for staffing; how do you manage shift coverage to ensure that residents receive timely assistance when they press their call lights?
- 3Communication is very important to us; what is your standard process for updating families on a resident's medical status or changes in their care plan?
- 4We read positive feedback about your therapy team; how are physical and occupational therapy sessions integrated into a resident's daily schedule here?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
- 6We value a clean living environment; how often are individual resident rooms deep-cleaned, and how do you handle specific requests for housekeeping attention?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Rivergate has been kind, compassionate and knowledgeable with very few exceptions. They also helped me select hospice care for my loved one when that became necessary.”
“I liked that the short term rehab patients are on a separate hall or ‘wing” than the longer term care patients so they can socialize and connect to each other for encouragement.”
“If caring staff, and an attentive medical director is your priority over decor, then Rivergate is for your loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rivergate Terrace has significant ongoing safety concerns, with families filing 16 complaints that triggered federal inspections over the review period. The facility shows persistent problems with accident prevention and safety supervision, appearing in seven separate surveys, along with recurring issues in infection control and resident care quality. While the facility reports correcting individual violations, the pattern of repeated safety deficiencies across multiple surveys suggests systemic challenges that families should carefully consider.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 26, 2025Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Ownership & Operations
Who Operates This Facility
Rivergate Terrace
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 144 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
266 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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