The Oaks at Woodfield
Strong Medicare quality ratings; families often praise warm, inviting, and clean facility environment. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
The Oaks at Woodfield offers a beautiful environment with highly regarded therapy services and a robust activity schedule. However, families should be vigilant regarding call-button response times and medical oversight; we strongly recommend visiting frequently and ensuring clear communication with nursing staff about your loved one's specific care needs.
Google Reviews
Google Reviews
62 reviews on Google“The Oaks at Woodfield receives high praise for its physical environment, therapy services, and overall staff friendliness, with many families reporting positive rehabilitation outcomes. However, a recurring pattern of critical concerns exists regarding slow response times to call buttons, inconsistent staffing levels, and occasional lapses in basic medical care and hygiene. Families should be aware that while many have excellent experiences, there are significant reports of neglect during off-hours and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Warm, inviting, and clean facility environment
- Effective physical and occupational therapy programs
- Engaging and frequent resident activities
- Generally kind and compassionate nursing and support staff
Concerns
- Slow response times to call buttons and requests for assistance (mentioned by 4 reviewers)
- Understaffing leading to safety risks and lack of attention (mentioned by 4 reviewers)
- Inconsistent medical care and hygiene (e.g., catheter maintenance, medication management) (mentioned by 3 reviewers)
- Poor communication from nursing staff regarding resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the facility having 64 residents, could you walk us through the current process for ensuring call buttons are answered promptly during peak hours?
- 2We noticed the facility has a strong reputation for therapy programs; how do you integrate these activities into the daily routines of residents who may have limited mobility?
- 3Could you explain your current protocol for medication management and how you ensure consistent communication with families regarding any changes in a resident's health status?
- 4Given the recent focus on maintaining high standards of care, what steps is the leadership team taking to ensure that hygiene and medical maintenance tasks are consistently performed for every resident?
- 5How does your nursing team balance the current staffing levels to ensure that residents receive attentive, personalized care throughout the day and night?
- 6Since the facility is known for being warm and inviting, what are some of the most popular social activities that help residents feel connected to the community here?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Woodfield is AMAZING! Over 90 days experience with the rehabilitation/nursing care side and it has been wonderful. The age of the staff and the lack of turnover tells you people enjoy working here and are treated well!”
“My mom was sent to Oaks for rehab after surgery. She was only there for 5 days before I moved her to another facility. She would push her call button and wait HOURS for someone to check on her.”
“My mother has been at the Oaks of Woodfield in Grand Blanc since June 2024 in the Memory Care/Legacy section. I cannot sing the praises enough of the whole staff at the Oaks. The aides, the med techs, the nurses, activities, food staff, laundry staff etc....”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Oaks at Woodfield shows persistent quality of care problems appearing across multiple surveys, with families filing complaints about resident rights violations, resident belongings protection, medication management, and care standards. The facility has struggled most with quality of care issues, medication management, and fire safety systems. While all deficiencies have correction dates, the recurring pattern of care-related problems and six complaint-triggered violations suggest ongoing challenges families should investigate thoroughly during visits.
Dec 18, 2025Complaint1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 8, 2025Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 16, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 9, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 25, 2023Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
The Oaks at Woodfield
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 24 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit theoaksatwoodfield.com
Medicare data downloads
Original nursing home datasets
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