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Strong Medicare quality ratings; public reviewers often praise warm, inviting, and clean facility environment. Still worth an in-person visit.
based on 63 Google reviews
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The Oaks at Woodfield has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, inviting, and clean facility environment and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.
The Oaks at Woodfield receives high praise for its physical environment, therapy services, and overall staff friendliness, with many families reporting positive rehabilitation outcomes. However, a recurring pattern of critical concerns exists regarding slow response times to call buttons, inconsistent staffing levels, and occasional lapses in basic medical care and hygiene. Families should be aware that while many have excellent experiences, there are significant reports of neglect during off-hours and understaffing.
Quality Themes
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Distribution · 92 analyzed
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Key Review Excerpts
“The staff at Woodfield is AMAZING! Over 90 days experience with the rehabilitation/nursing care side and it has been wonderful. The age of the staff and the lack of turnover tells you people enjoy working here and are treated well!”
“My mom was sent to Oaks for rehab after surgery. She was only there for 5 days before I moved her to another facility. She would push her call button and wait HOURS for someone to check on her.”
“My mother's catheter was never cleaned during her stay. i found out as her hospice RN was examining her. she showed me the gunk that was on it. that could've given my mother a UTI which she could of become Septic.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Oaks at Woodfield shows persistent quality of care problems appearing across multiple surveys, with families filing complaints about resident rights violations, resident belongings protection, medication management, and care standards. The facility has struggled most with quality of care issues, medication management, and fire safety systems. While all deficiencies have correction dates, the recurring pattern of care-related problems and six complaint-triggered violations suggest ongoing challenges families should investigate thoroughly during visits.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
The Oaks at Woodfield
for profit
Trilogy Health Services
123 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 120 (Highest rating)
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
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