The Oaks at Woodfield
Families consistently rate this highly — reviewers highlight engaging and frequent daily activities. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
The Oaks at Woodfield offers a vibrant social environment and effective therapy services that many families appreciate. However, due to recurring reports of slow response times and safety lapses during patient transfers, we strongly advise families to visit frequently and monitor care closely, especially during off-hours.
Google Reviews
Google Reviews
62 reviews on Google“The Oaks at Woodfield receives high praise for its welcoming atmosphere, engaging activity programs, and dedicated nursing and therapy staff. However, several families have reported serious concerns regarding inconsistent response times to call buttons, lapses in basic hygiene, and potential safety risks during patient transfers. While many residents thrive in this environment, the quality of care appears to fluctuate, particularly regarding staffing levels and attention to individual medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and frequent daily activities
- Warm, inviting facility environment
- Effective physical and occupational therapy
- Generally friendly and compassionate staff
Concerns
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Inadequate staffing levels leading to overworked employees (mentioned by 3 reviewers)
- Hygiene and medical care lapses (e.g., catheter care, compression socks) (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you typically keep families updated on their loved one's daily progress and care needs?
- 2With your focus on engaging daily activities, could you walk us through what a typical afternoon schedule looks like for a resident here?
- 3Since prompt assistance is so important, what is the standard procedure and expected response time when a resident uses their call button?
- 4How does your nursing team coordinate with outside providers to ensure consistent medical care, especially regarding specialized needs like compression socks or catheter management?
- 5I see your team is very busy with daily activities; how do you ensure that staff members have enough time to provide personalized, one-on-one attention to each of the 38 residents?
- 6When we have questions or need to reach someone regarding a change in care, what is the most reliable way to get in touch with the right staff member?
Personalized based on this facility's data
Key Review Excerpts
“She would push her call button and wait HOURS for someone to check on her. At one point, she pressed her call button to help her use the bathroom. Help didn’t come for about an hour and by that time, it was too late.”
“My mother has been at the facility in Grand Blanc for 5 days. She is listed as a 2 person assist. In this short time, a staff member has tried to transfer her from the bed to the chair, chair to bed etc. as a 1 person assist.”
“The Oaks is hands down the BEST place in Genesee County for your elderly loved one. We had our grandma on both the Rehabilitation side and the Assisted Living side and do not have a single complaint.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility was found to be in substantial compliance during its most recent renewal inspection. While a special investigation was conducted in June 2024 regarding a resident complaint, the investigation did not establish any rule violations.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Genesee LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit theoaksatwoodfield.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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