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The Mercy House B

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

2728 Cottonwood Ln, Temple, TX 7650216 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
5.0/5

based on 31 Google reviews

5
4
3
2
1
The Mercy House B Assisted Living in Temple, TX — Street View
Street View

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What this means for your family

This facility is an excellent choice if you prioritize emotional connection and a warm, family-oriented environment for your loved one. The staff's dedication to memory care is a standout strength, though you should be aware that the facility focuses more on a 'homey' feel than high-end luxury amenities.

Google Reviews

Google Reviews

31 reviews analyzed
The Mercy House B is highly regarded by families for its exceptionally compassionate and family-like atmosphere, specifically within its memory care services. Reviewers consistently praise the staff's genuine dedication and the facility's clean, homey environment, though the facility is noted to be modest rather than luxurious.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Warm, home-like atmosphere
  • Clean and well-maintained environment
  • Engaging activities and community feel

Concerns

  • Perfect 5.0 rating across all 31 reviews raises questions about review authenticity or whether negative experiences are being shared
  • Limited sample size for a facility that's been operating for several years - only 31 reviews may not capture full range of experiences

Rating Trends

Tap a year to see what changed

2345.02019(2)5.02022(12)5.02023(4)5.02024(6)5.02025(35)5.02026(1)

Distribution

5
56
4
0
3
0
2
0
1
0
14 reviews posted between Aug 26, 2025Aug 30, 2025 · 14 were 5-star
14 reviews posted between Jun 25, 2025Jun 27, 2025 · 14 were 5-star

How They Respond to Reviews

70%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and mirror the specific sentiments expressed in the review. While some responses use recurring phrases about 'compassion' and 'mission,' they are tailored to the specific staff members or facility aspects mentioned.

Questions for Your Tour

  • 1With such a small, intimate community of 16 residents, how do you ensure that the atmosphere stays lively and engaging for everyone?
  • 2It is wonderful to see how much care you put into responding to feedback from families; how does that culture of communication extend to the daily care of residents?
  • 3What kind of specific daily activities or social outings do you organize to help foster that sense of community mentioned by so many visitors?
  • 4Since you are memory care certified, how do your staff members specifically adapt their approach to support residents experiencing changes in cognitive health?
  • 5In a home-like setting like this, what is the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
  • 6How do you maintain the high standard of cleanliness and the well-maintained environment that people often notice when they visit?

Personalized based on this facility's data


Key Review Excerpts

My mother in law thought she owned Mercy House and she was treated like she did❤️

Memory care family member · 2025★★★★★

If you're looking for a safe place for your loved one with Dementia/ Alzheimer's to be taken care of, Mercy House is the place to be. My sweet 91 year old grandmother has lived there for the last year and a half but recently passed away. They took GREAT care of her until her last breath.

Deceased resident's family · 2024★★★★★

The staff here have been with the community for years, and their experience and genuine compassion shine through in the way they care for each resident.

Long-term resident's family · 2025★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
3deficiencies

Key Findings

The most recent comprehensive inspection on August 08, 2024, showed no new violations. Historical records from November 2018 indicate past issues regarding building compliance and fire drill documentation, all of which were marked as corrected.

Nov 15, 2018Routine

Health Code (1 violations) | Life Safety Code (2 violations)

Health CodeCorrected Dec 15, 2018

The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.

Life Safety CodeCorrected Dec 22, 2018

The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.

Life Safety CodeCorrected Dec 10, 2018

The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Darsea I, LLC

Organization Type

for profit

Management Company

NA

Administrator

JOHN DARBY

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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