The Lutheran Home: Belle Plaine
Strong Medicare quality ratings; families often praise dedicated and engaged nursing staff. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility is highly regarded for its dedicated nursing staff and proactive communication, particularly within specialized units like the Hope Residence. However, because some families have reported difficulty in reaching administrative staff to discuss services, we recommend scheduling an in-person visit to test the responsiveness of the front office before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“The Lutheran Home in Belle Plaine receives highly polarized feedback, with some families praising the dedicated nursing staff and excellent communication, while others express significant frustration with administrative accessibility and overall service quality. While specific units like the Hope Residence receive high marks for going above and beyond, other reviewers report difficulty in reaching staff to discuss services.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and engaged nursing staff
- Strong communication with families
- Comprehensive social and medical care
- High quality of care in specialized units
Concerns
- Difficulty reaching staff or administrative personnel (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how dedicated and engaged the nursing staff is here; how do they typically interact with residents during their daily rounds?
- 2Since communication is so important to us, what is the best way for us to stay in regular contact with the administrative team regarding updates on our loved one?
- 3How does the facility manage medical emergencies or changes in health status during the overnight hours?
- 4With the specialized units you offer, how do you tailor the medical and social care plans to meet the unique needs of each resident?
- 5What kind of daily activities or social programs are available to help residents stay connected with one another?
- 6We noticed the facility has a strong focus on comprehensive care; how do you ensure that all aspects of a resident's physical and emotional well-being are being monitored?
Personalized based on this facility's data
Key Review Excerpts
“Absolutely love the staff and care that our daughter receives at Hope Residence. We literally searched the country before moving here from Illinois because of this facility. A+ nurses. Communication is excellent and staff go above and beyond to meet the needs of residents as well as family members.”
“Since our first connection tour to the ongoing care conferences, and calls from staff to keep us up to date on all that is happening, we have been extremely pleased with the care provided both medically but going beyond to truly care for her social well being, family support connection efforts other activiti”
“Staff are truly amazing! They are engaged and truly care for what they do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 5 deficiencies, with recurring issues in resident neglect reporting and safety supervision. The facility shows persistent problems across infection control, fire safety systems, and medication management spanning multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated violations in critical care areas suggests ongoing compliance challenges that families should investigate thoroughly during visits.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 30, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 6, 2024Routine9
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
May 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Lutheran Home: Belle Plaine
nonprofit
Ownership & Management
Owners
Lutheran Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit tlha.org
Medicare data downloads
Original nursing home datasets
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