The Legacy Rehab & Care Center
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based on 54 Google reviews
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What this means for your family
This facility offers exceptional physical therapy that has helped many patients regain significant mobility. However, families must be extremely vigilant regarding patient safety and night-shift supervision, as there are documented instances of serious injury and inadequate monitoring during critical transitions.
Google Reviews
Google Reviews
54 reviews analyzed“Families seeking rehabilitation will find highly praised physical therapy and nursing care, with many patients reporting significant improvements in mobility. However, there are serious, critical allegations regarding patient safety, neglect, and inadequate monitoring during medical emergencies. While many praise the kindness of the staff, others have reported severe incidents involving injuries and lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab results
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Accessible and helpful management
Concerns
- Inadequate night-shift staffing levels
- Serious patient safety incidents and neglect (mentioned by 2 reviewers)
- Inconsistent communication regarding visiting hours or admissions (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the physical therapy results here; can you tell us more about how the rehab program is tailored to individual recovery goals?
- 2How does the nursing team manage care and monitoring during the overnight hours to ensure everyone stays safe and comfortable?
- 3What is the best way for our family to stay in the loop regarding updates on our loved one's care or changes to visiting hours?
- 4Can you walk us through what a typical day looks like, including any social activities or group events for the residents?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6We noticed the management team is very responsive to feedback; how do you typically incorporate family suggestions into the facility's daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The treatment he received was excellent! Every person he came in contact with was professional, attentive and kind. The food was decent, the facility is clean. Upper management is accessible.”
“The nurses were great, the PT team was outstanding. I could not stand or walk when I was there. I was up walking and out in four days.”
“My Mom is 93 and has been at The Legacy for Rehab on and off the last 2 years. In December of 2022 she was taken there after being in the hospital 3 weeks and 4 days. She was more dead then alive... In 2 months time had her back on her feet walking.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 21, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 21, 2025 for the investigation of intake #00136784, 00141512, 00128005, 00125944. There were no deficiencies cited.
May 23, 2025ComplaintCleanReport
The complaint survey was conducted on May 23, 2025, with the investigation of intake #: AZ00224499, and 00130308. There were no deficiencies cited:
Apr 15, 2025ComplaintCleanReport
A complaint survey was conducted on April 15, 2025 for the investigation of intake #00126417, 00124931. There were no deficiencies cited.
Jan 28, 2025OtherCleanReport
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on February 03, 2025. No apparent deficiencies were found during the survey.
Jan 14, 2025ComplaintCleanReport
The state compliance survey was conducted on January 14, 2025 through January 17, 2025, in conjunction with the investigation of complaints #AZ00219122, AZ00211378, AZ00204532, AZ00201329, AZ00199305, AZ00199004, AZ00197940, AZ00197032, AZ00192173, AZ00198802, AZ00196741, AZ00185029, AZ001850125, AZ00184873, There were no deficiencies cited.
Aug 29, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 29, 2024 for the investigation of intake # AZ00214899, AZ00213621. There were no deficiencies cited.
Mar 5, 2024ComplaintCleanReport
An onsite complaint survey was conducted on March 5, 2024 for the investigation of intake #s AZ00206968, AZ00207077. There were no deficiencies cited.
Aug 23, 2023ComplaintCleanReport
An onsite survey was conducted on August 23, 2023 for the investigation of AZ00199225. No deficiencies were cited.
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References & Resources
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Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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