The Legacy Rehab & Care Center
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
This facility shows strong potential for successful rehabilitation, but the consistency of care is a major concern. Before choosing this facility, ask for a detailed plan on how they manage medication and night-shift staffing, and ensure you have a direct point of contact for daily updates on your loved one's condition.
Google Reviews
Google Reviews
57 reviews on Google“THE LEGACY REHAB & CARE CENTER receives highly polarized feedback, with some families praising the facility for successful rehabilitation outcomes and compassionate staff, while others report severe neglect and communication failures. While many reviewers highlight excellent physical therapy and friendly nursing care, a significant number of families express deep concern regarding understaffing, medication errors, and poor oversight of vulnerable patients. Prospective families should be aware of these inconsistencies and conduct thorough, in-person visits to assess current conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Professional and friendly nursing staff
- Clean and well-maintained facility
- Helpful social work and administrative support
Concerns
- Chronic understaffing, particularly during night shifts (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication with families regarding patient status and discharge (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient monitoring (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent patient monitoring and hygiene care during the night shift?
- 2I noticed that medication management is a high priority; could you walk me through your double-check process to ensure residents receive the correct doses on time?
- 3How do you proactively keep families updated on a resident's health status or discharge planning so that we always feel connected to the care team?
- 4With your strong reputation for physical therapy, how are those sessions integrated into a resident's daily routine to ensure they stay active and engaged?
- 5Since you have a 5-star health inspection rating, what specific daily practices do you follow to maintain such a high standard of cleanliness and safety throughout the facility?
- 6How does your administrative and social work team facilitate communication when a family has urgent questions or concerns about their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The only reason I give it a four is because the place needs to add more staff at night. Those poor nurses were going crazy trying take care of all those patients all by themselves.”
“Initially, we felt a bit uneasy due to the negative reviews we had encountered, but we faced limited alternatives. Our worries were quickly dispelled. The facility was impeccably clean and well-maintained.”
“They didn't have any of my meds, they never had anyone come in to discuss menus, they didn't have proper equipment. They still didn't have my meds until October 29.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Legacy Rehab & Care Center has a pattern of safety and operational deficiencies, with fire safety and electrical system issues appearing most frequently across surveys. One complaint was filed by families regarding resident rights documentation. While all deficiencies show correction dates, the facility has struggled with maintaining fire drill procedures, electrical safety, and resident assessment planning across multiple inspections from 2021 to 2023.
Sep 9, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 9, 2023Routine4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Dec 2, 2021Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 21, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 21, 2025 for the investigation of intake #00136784, 00141512, 00128005, 00125944. There were no deficiencies cited.
May 23, 2025ComplaintCleanReport
The complaint survey was conducted on May 23, 2025, with the investigation of intake #: AZ00224499, and 00130308. There were no deficiencies cited:
Apr 15, 2025ComplaintCleanReport
A complaint survey was conducted on April 15, 2025 for the investigation of intake #00126417, 00124931. There were no deficiencies cited.
Jan 28, 2025OtherCleanReport
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on February 03, 2025. No apparent deficiencies were found during the survey.
Jan 14, 2025ComplaintCleanReport
The state compliance survey was conducted on January 14, 2025 through January 17, 2025, in conjunction with the investigation of complaints #AZ00219122, AZ00211378, AZ00204532, AZ00201329, AZ00199305, AZ00199004, AZ00197940, AZ00197032, AZ00192173, AZ00198802, AZ00196741, AZ00185029, AZ001850125, AZ00184873, There were no deficiencies cited.
Aug 29, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 29, 2024 for the investigation of intake # AZ00214899, AZ00213621. There were no deficiencies cited.
Mar 5, 2024ComplaintCleanReport
An onsite complaint survey was conducted on March 5, 2024 for the investigation of intake #s AZ00206968, AZ00207077. There were no deficiencies cited.
Aug 23, 2023ComplaintCleanReport
An onsite survey was conducted on August 23, 2023 for the investigation of AZ00199225. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
The Legacy Rehab & Care Center
for profit
Ownership & Management
Owners
Creative Care INC
Owner · Organization
Collins, Jessica
Owner
Collins, Jillian
Owner
Collins, Joshua
Owner
Lingenfelter, Fred
Owner
Overson, Sara
Owner
Terry, Sandra
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit thelegacyrehab.com
Medicare data downloads
Original nursing home datasets
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