The Laurels of Pender
Strong Medicare quality ratings; families often praise effective short-term rehab therapy. Still worth an in-person visit.
based on 166 Google reviews
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What this means for your family
The Laurels of Pender has a strong reputation for short-term rehab therapy, but families should be extremely cautious regarding long-term care. We strongly recommend visiting unannounced during off-hours to observe staffing levels and response times, as multiple families have reported significant neglect and communication issues.
Google Reviews
Google Reviews
166 reviews on Google“The Laurels of Pender receives highly polarized reviews, with many families praising the facility's rehab team and friendly staff, while others report severe concerns regarding neglect, poor communication, and hygiene. While some families describe a clean, compassionate environment, others cite specific incidents of dehydration, medication errors, and slow response times to basic needs. Prospective families should be aware of the stark contrast between the glowing reviews and the serious allegations of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehab therapy
- Friendly and welcoming nursing staff
- Clean and well-maintained facility
- Helpful administrative and admissions support
Concerns
- Neglect and slow response times to call lights (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Hygiene issues and lack of assistance with personal care (mentioned by 5 reviewers)
- Theft of personal property (clothing/money) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained and clean the facility looks; how do you ensure this level of cleanliness is maintained in the residents' private rooms?
- 2I noticed the administration is very active in responding to feedback; what is the best way for our family to stay in regular contact with the nursing team regarding updates?
- 3How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the protocol for responding to call lights, especially during the night shift, to ensure residents get help quickly?
- 5How do you assist residents with their daily personal care and hygiene routines to ensure they feel comfortable and supported?
- 6What kind of daily activities or social outings are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there for almost a month. She is now in the hospital for lack of care. She is severely dehydrated and they waited until we finally demanded blood and urine tests to do anything.”
“My mom’s stay has been short so far, but it is intended to be long term. Staff has been far more attentive than a prior rehab mom was in. The only reason for 4 not 5 stars is the physical campus of the Laurels is in great need of updating and modernizing.”
“I think this is a nice facility. I don't think it should be considered a rehabilitation center or a skilled nursing facility. This is an assisted living facility. They don't push the residence to participate in the rehabilitation process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Pender has had families file complaints that triggered inspections, including issues with resident care quality and protection of personal belongings. The facility shows recurring problems with fire safety systems, medication management, and resident rights across multiple surveys. While the facility has provided correction dates for all deficiencies, the pattern of repeated issues in safety and care areas warrants careful consideration during your visit.
Jan 15, 2026Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 20, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
May 4, 2023Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
The Laurels of Pender
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 23 of 84
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit laurelsofpender.com
Medicare data downloads
Original nursing home datasets
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