Poplar Grove
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
Poplar Grove is highly regarded for its compassionate staff and specialized memory care. While the vast majority of feedback is glowing, you should proactively ask about their protocols for maintaining resident hygiene and personal supplies to address the concerns raised in recent negative feedback.
Google Reviews
Google Reviews
8 reviews analyzed“Families generally praise Poplar Grove for its warm, intimate atmosphere and a highly dedicated staff that treats residents like extended family. While most reviews highlight exceptional care and a clean environment, one recent highly critical review alleges significant issues with cleanliness and personal care supplies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained environment
- Strong focus on memory care
- Warm, community-oriented atmosphere
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much care goes into keeping the facility so clean and well-maintained; what are your daily routines for keeping the common areas looking so nice?
- 2We noticed how much the management engages with the community online; how does that same level of communication translate to how you update families on a resident's day-to-day well-being?
- 3Since there is such a strong focus on memory care here, could you describe some of the specific sensory or cognitive activities designed to engage residents with dementia?
- 4With a cozy community of 60 residents, how do you ensure that each person's individual care plan is closely monitored and updated?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for contacting both medical professionals and the family?
- 6The staff seems to be very compassionate and attentive based on what we've heard; how do you foster that kind of warm, community-oriented culture among your team members?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this facility, has demonstrated their skills, by honoring the healthcare”
“After an extensive and exhausting search, we found the right place to call home away from for my mother! There are so many positive things to say about this AMAZING and WONDERFUL facility.”
“This home away from home is truly perfect for our loved one. The staff consistently goes above and beyond and you can feel that they’re a tight-knit group of individuals deeply connected to the local community.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 23, 2025Follow-up
The facility failed to ensure medication administration records (MAR) were accurate for one resident. Specifically, there was a lack of proper documentation regarding a medication (oxcarbazepine) that was being held due to pharmacy delivery delays.
Oct 23, 2025Follow-up
The facility failed to ensure medication administration records (MAR) were accurate for a resident. Specifically, documentation was missing for medications intended to treat partial onset seizures and bi-polar disorder.
Jul 31, 2025Complaint
The facility failed to meet the requirements for written notice before discharging a resident. Specifically, the facility did not ensure that the Adult Care Home Notice of Discharge and Hearing Request Form were properly completed and delivered to the resident or their responsible person as required by regulation.
Jul 31, 2025Complaint
The facility failed to ensure a written discharge notice was hand delivered or sent by certified mail to the responsible party or legal representative for one sampled resident prior to discharge. Specifically, the Notice of Transfer/Discharge form for Resident #13 was unavailable for review during the survey.
Feb 19, 2020Complaint
The facility failed to provide adequate supervision for a resident in a special care unit based on their assessed needs. This lack of supervision resulted in the resident eloping from the facility without staff knowledge on two separate occasions.
Sep 24, 2019Follow-up
The facility failed to maintain a clean and orderly environment free of hazards and obstructions. Specifically, there were identified hazards in the special care unit and residential areas that required new training and daily rounds to mitigate.
The facility failed to adequately assess and manage resident fall risks. This included a need for updated fall risk assessments, improved supervision through the implementation of an 'Angel Program,' and better staff training on fall interventions.
The facility failed to ensure the continuity of care and proper follow-up for resident health needs. Deficiencies were noted in the processing of physician orders, monitoring of blood sugar parameters, and the coordination of healthcare referrals.
Sep 24, 2019Complaint
The facility failed to maintain the environment in an uncluttered and hazard-free manner. Specifically, opened packs of pre-moistened wipes were left accessible on bedside tables in resident rooms and on a chair rail in the hallway, posing a risk to residents on the special care unit.
Apr 1, 2019ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
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Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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