The Laurels of Mt. Pleasant
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 100 Google reviews
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What this means for your family
The Laurels of Mt. Pleasant features a highly regarded therapy team and dedicated social workers who are frequently praised for their advocacy. However, families should be aware of recurring reports regarding inconsistent hygiene and slow response times; we recommend visiting frequently and staying closely involved in your loved one's daily care plan.
Google Reviews
Google Reviews
100 reviews analyzed“The Laurels of Mt. Pleasant receives highly polarized feedback, with many reviewers praising the therapy team and specific staff members for their kindness and professionalism. However, a significant number of families report serious concerns regarding neglect, poor communication, and inconsistent care, particularly regarding hygiene, medication management, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Friendly and compassionate individual staff members
- Clean and well-maintained facility environment
- Strong social work support
Concerns
- Neglect and poor hygiene (soiled clothing, lack of bathing) (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
- Medication management errors or discharge medication issues (mentioned by 3 reviewers)
- Lost or mishandled personal belongings/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness to our concerns?
- 2Given the high praise for your physical therapy team, how do you ensure that same level of dedicated attention carries over into daily hygiene and personal care routines?
- 3With your 4-star staffing rating, what specific protocols are in place to ensure call lights are answered promptly, especially during shift changes or busy times?
- 4Can you walk me through your system for tracking and labeling personal belongings to ensure residents' clothing and items don't go missing?
- 5I see there have been some challenges with medication management; what extra checks or oversight do you have in place to ensure medications are administered accurately and on time?
- 6What steps are you taking to improve the dining experience and meal variety, as we want to ensure our loved one enjoys their daily nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, the staff is friendly and the therapy team is unmatched. Lynn and Sierra in social work go above and beyond to ensure every person is set up for success following a discharge home.”
“My family member was left for days without clean clothes because the facility locked them away to label them. He was also left in soiled clothing for hours and hours because no one would help him change his clothing.”
“The kitchen staff didn't have the slightest idea how to prepare that diet. They kept serving me the same food, that I told them I can't have. Everything else at the facility was good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents vaccinated for the flu
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Mt. Pleasant shows ongoing safety concerns with repeated fire safety violations, emergency exit problems, and sprinkler system issues appearing across multiple surveys from 2023-2025. One family filed a complaint about accident prevention and supervision. While all deficiencies have correction dates, the pattern of recurring safety violations suggests persistent infrastructure challenges that families should discuss during visits.
Jun 26, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 24, 2024Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jul 28, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 2, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
The Laurels of Mt. Pleasant
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
84 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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