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Strong Medicare quality ratings; public reviewers often praise highly effective physical therapy team. Still worth an in-person visit.
based on 106 Google reviews
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The Laurels of Mt. Pleasant has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical therapy team and friendly and compassionate individual staff members. Review the component ratings and current source records before deciding.
The Laurels of Mt. Pleasant receives highly polarized feedback, with many reviewers praising the therapy team and specific staff members for their kindness and professionalism. However, a significant number of families report serious concerns regarding neglect, poor communication, and inconsistent care, particularly regarding hygiene, medication management, and responsiveness to patient needs.
Quality Themes
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Rating Trends
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Distribution · 111 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, the staff is friendly and the therapy team is unmatched. Lynn and Sierra in social work go above and beyond to ensure every person is set up for success following a discharge home.”
“My family member was left for days without clean clothes because the facility locked them away to label them. He was also left in soiled clothing for hours and hours because no one would help him change his clothing.”
“The kitchen staff didn't have the slightest idea how to prepare that diet. They kept serving me the same food, that I told them I can't have. Everything else at the facility was good.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Laurels of Mt. Pleasant shows ongoing safety concerns with repeated fire safety violations, emergency exit problems, and sprinkler system issues appearing across multiple surveys from 2023-2025. One family filed a complaint about accident prevention and supervision. While all deficiencies have correction dates, the pattern of recurring safety violations suggests persistent infrastructure challenges that families should discuss during visits.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
The Laurels of Mt. Pleasant
for profit
Ciena Healthcare/laurel Health Care
82 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 84 (Highest rating)
Owners
Khan, Anis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
106 reviews from families & visitors
Official Website
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