The Laurels of Kent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 88 Google reviews
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What this means for your family
While the facility is praised for its social activities and friendly staff, the recurring reports of medical mismanagement and hygiene issues are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically how they manage dietary restrictions and ensure timely responses to call lights.
Google Reviews
Google Reviews
88 reviews on Google“The Laurels of Kent receives polarized feedback, with many residents and family members praising the friendly staff, effective rehab team, and engaging activities. However, there are serious, recurring reports of poor medical management, including issues with dietary restrictions, medication administration, and hygiene, which have led to significant distress for some families. Potential residents should weigh the positive, community-focused atmosphere against these critical concerns regarding clinical oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming nursing staff
- Effective rehab and therapy team
- Active social calendar and engagement
- Helpful and knowledgeable admissions process
Concerns
- Inadequate medical and dietary management (medication errors, dietary restrictions ignored) (mentioned by 4 reviewers)
- Poor hygiene and cleanliness (residents left in soiled clothing, odors) (mentioned by 3 reviewers)
- Slow response times for call lights and patient assistance (mentioned by 3 reviewers)
- Communication issues between staff and family members (mentioned by 2 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for communicating updates or concerns to family members to ensure we stay in the loop?
- 2Given that my loved one has specific dietary needs, could you walk me through the process for ensuring those restrictions are consistently followed during meal service?
- 3I understand that medication management is a top priority; what specific protocols do you have in place to prevent errors and ensure residents receive the correct dosages on time?
- 4With a facility size of 153 residents, how do you ensure that staff are able to respond promptly when a resident uses their call light for assistance?
- 5I’ve read great things about your social calendar; could you share what a typical week of engagement looks like for residents who enjoy staying active?
- 6To help us feel confident about the daily care provided, what is your routine for monitoring resident hygiene and ensuring rooms are kept clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“I wish I could give no stars. They messed up my dad's sodium and carbs, which have to be closely monitored. When they offered him more protein in his diet instead, all they did was give him more of the stuff that was bad for him.”
“Left my family member LYING IN THERE URINE that slipped and BROKEN THERE HIP. Passed away shortly after the fact. WOULD NOT TRUST THEM WITH A DAMB GOLD FISH.”
“I am currently a resident. I have no idea how in 2024 with today's technology that a home like this doesn't have walky talkies or phones or even a way for the residents to speak to the nurses stations verbally.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 17 complaints that triggered federal inspections, revealing recurring problems with inadequate nursing staffing, resident safety and accident prevention, and care planning. The facility has faced repeated issues with providing sufficient nursing staff, protecting residents from harm, and developing proper care plans, with some problems recurring across multiple years despite corrections. While all violations show correction dates, the pattern of repeated deficiencies and high complaint volume suggests ongoing care quality concerns families should carefully investigate before choosing this facility.
Feb 24, 2026Routine10
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 24, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 28, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 15, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 20, 2024Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Oct 25, 2023
$62,010
Payment Denial
Oct 25, 2023
14-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Kent
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 57 of 84
Ownership & Management
Owners
Laurel Health Care Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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