The Laurels of Fulton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
Watch The Laurels of Fulton
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility has shown a strong trend of positive feedback in recent years, particularly regarding the kindness and attentiveness of the nursing staff. However, because of past concerns regarding physician communication and billing, we recommend that families explicitly ask for a clear policy on how often they can expect to speak with the attending physician.
Google Reviews
Google Reviews
17 reviews on Google“The Laurels of Fulton receives highly polarized feedback, with recent reviews highlighting compassionate, personalized care and effective physical therapy. However, older reviews and some critical voices raise serious concerns regarding billing transparency, facility cleanliness, and a lack of physician communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy services
- Personalized care with staff using resident names
Concerns
- Lack of communication between physicians and families/POAs (mentioned by 2 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you utilize that family input to improve the daily experience for residents?
- 2Since physical therapy is a noted strength here, how do you integrate those sessions into a resident's daily routine to ensure they stay engaged and active?
- 3We want to ensure our loved one stays connected with us; what is your standard process for keeping families updated on changes in care or physician recommendations?
- 4I see the facility has been working on updates; could you walk me through your current schedule for routine maintenance and deep cleaning of resident rooms?
- 5Given the recent health inspection findings, what specific steps has the leadership team taken to address those areas and improve the overall environment?
- 6How does your nursing staff coordinate with outside physicians to ensure that medical information is communicated clearly and promptly to the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff greeted each client with their name as they went about their work; smiling at them and connecting to them on a personal level.”
“I have never been treated eith such compassion caring and generosity. They are very patient even when they have multiple patients at once.”
“The nurse talks to the doctor. No doctor interaction with either patients or their designated POA, relatives, care givers or friends of the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Fulton has faced recurring safety and care quality concerns, with families filing seven complaint reports that triggered investigations for abuse prevention failures and accident hazards. The facility shows persistent issues with accident prevention, care planning, and medication management across multiple surveys, though all deficiencies have correction dates indicating the facility addresses problems when identified.
Apr 2, 2026Complaint1
Egress Deficiencies
Meet other general requirements that are deficient.
Dec 18, 2025Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 9, 2023
$39,515
Ownership & Operations
Who Operates This Facility
The Laurels of Fulton
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 36 of 84
Ownership & Management
Owners
Laurel Health Care Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Maple View Retirement Community II
5.1 miAssisted Living · Ithaca, MI
Maple View Retirement Community I
5.1 miAssisted Living · Ithaca, MI
The Maples of St. Johns
7.3 miAssisted Living · Saint Johns, MI
The Laurels of Carson City
7.7 miNursing Home · Carson City, MI
Country Friends Assisted Living
8.6 miAssisted Living · Sumner, MI
Rosewood I
9.5 miAssisted Living · Ithaca, MI