The Laurels of Carson City
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 63 Google reviews
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What this means for your family
The Laurels of Carson City is highly regarded for its cleanliness and the dedication of its nursing and rehab staff. However, families should be aware of reports regarding slow response times to call lights and should ask specific questions about infection control protocols and medical oversight to ensure their loved one's needs will be met.
Google Reviews
Google Reviews
63 reviews on Google“The Laurels of Carson City is widely praised for its clean, well-maintained facility and a dedicated staff that provides compassionate care, particularly in rehabilitation and short-term stays. While many families express high satisfaction with the nursing team and social workers, some reviewers have raised serious concerns regarding medical oversight, infection control protocols, and occasional staffing shortages that impact response times.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and friendly nursing staff
- Effective physical and occupational therapy
- Helpful and knowledgeable administrative/social work team
Concerns
- Understaffing leading to slow call light response times (mentioned by 3 reviewers)
- Inadequate infection control and medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly during peak hours?
- 3Given the focus on physical and occupational therapy here, how do you integrate those sessions into a resident's daily routine to keep them engaged?
- 4What specific steps are you taking to strengthen your medication management processes to ensure accuracy and safety for all residents?
- 5Could you walk me through your current infection control protocols to help me understand how you maintain a healthy environment for everyone?
- 6How does your administrative team coordinate with families to ensure that medical oversight and care plans are being communicated effectively?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and health care aides were highly experienced in care management, professional, very helpful, and person to person friendly in daily (24 hour) coverage.”
“The first thing you see when entering this fine establishment is the gorgeous woodwork and a kind welcome from the secretary. The place smells very nice, a far contrast from the overwhelming scent of disinfectant from hospitals.”
“Could maybe use an extra CNA or two so answering call lights could be faster. Even so, we are satisfied with the care our loved one received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with recurring issues in resident care quality, medication management, and infection control appearing across surveys from 2023 to 2025. The facility shows ongoing problems with providing appropriate treatment according to care plans and maintaining safety standards, though all deficiencies have correction dates indicating the facility has addressed identified issues.
Apr 15, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 25, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2024Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 2, 2024Complaint8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nov 1, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
May 2, 2024
$121,908
Payment Denial
May 2, 2024
13-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Carson City
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 55 of 84
Ownership & Management
Owners
Laurel Health Care Holdings, INC.
Owner · Organization
Laurel Acquisition Holding Corporation
Owner (parent company) · Organization
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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