The Laurels of Coldwater
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 100 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 8.0)
Below average in MI · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
The Laurels of Coldwater has a dedicated wound care and therapy team that many families highly value. However, you must be prepared for potential staffing shortages; we strongly recommend visiting unannounced and specifically asking how the facility manages call light response times during weekends and evening shifts.
Google Reviews
Google Reviews
100 reviews on Google“The Laurels of Coldwater receives highly polarized feedback, with many families praising the dedication of specific staff members like the wound care nurse and social workers, while others report severe neglect and systemic issues. Common criticisms center on chronic understaffing, long response times for call lights, poor communication, and concerns regarding facility cleanliness and food quality. Families should be aware that experiences appear to vary significantly depending on the specific wing and the individual staff members assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated wound care nursing
- Helpful and compassionate social work team
- Effective physical therapy services
- Friendly and caring individual staff members
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor communication with families regarding patient care and discharge (mentioned by 6 reviewers)
- Unsanitary conditions including odors and lack of cleanliness (mentioned by 6 reviewers)
- Poor quality, cold, or inedible food (mentioned by 5 reviewers)
- Small, outdated, and cramped double-occupancy rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your standard protocol for ensuring that call lights are answered promptly, especially during the overnight hours?
- 3Could you walk me through your current cleaning schedule and how you maintain the environment to ensure it stays fresh and sanitary for residents?
- 4I understand you have a dedicated wound care and physical therapy team; how do you ensure that information about a resident's progress is effectively communicated to family members?
- 5Could you show me a sample menu and explain how you ensure that meals are served at an appropriate temperature and meet the nutritional preferences of the residents?
- 6Given that many of your rooms are double-occupancy, what steps do you take to ensure residents have enough personal space and privacy?
Personalized based on this facility's data
Key Review Excerpts
“Most of the people are nice . Got to do a better job with food could probably get better food in a prison”
“The staff took such wonderful care of our Aunt. They went above and beyond the call of duty to make sure she was well taken care of. They were very attentive of her and made sure she was very comfortable.”
“It would be 1 star, but the social worker and the PT lady were amazing and should be commended. Otherwise, they are very short staffed and unable to respond to the call button in a reasonable time frame.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Coldwater has concerning patterns with families filing 12 complaint reports, triggering investigations that found issues with abuse protection and care planning. Primary problem areas include fire safety systems, care planning, and medication management, with these issues recurring across multiple surveys over three years. While all deficiencies show correction dates, the repeated nature of problems in core care areas warrants careful consideration during your visit.
Apr 10, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 13, 2026Complaint1
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Dec 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jul 24, 2025Routine10
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Laurels of Coldwater
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 35 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Branches
< 1 miAssisted Living · Coldwater, MI
The Meadows
< 1 miAssisted Living · Coldwater, MI
Drews Place of Coldwater II
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Drews Place of Coldwater
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Maple Lawn Medical Care Facility
< 1 miNursing Home · Coldwater, MI
Lakehouse Coldwater
2.3 miAssisted Living · Coldwater, MI