Maple Lawn Medical Care Facility
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
Maple Lawn is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for long-term care. However, because one reviewer reported a significant communication breakdown during a crisis, we recommend that families establish clear points of contact with the administration upon admission to ensure expectations for updates are met.
Google Reviews
Google Reviews
76 reviews on Google“Maple Lawn Medical Care Facility receives overwhelmingly positive feedback from families who praise the cleanliness of the building and the compassionate, attentive nature of the nursing and CNA staff. While the vast majority of reviews are highly favorable, one recent report highlights a severe conflict regarding communication and staff professionalism during a difficult end-of-life situation.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Efficient and supportive administration
- Active engagement with residents and families
Concerns
- Poor communication and unprofessional conduct by nursing staff and supervisors
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what are your protocols for ensuring the common areas stay this inviting for residents?
- 2We've noticed how much families appreciate the active engagement with residents here; what kind of daily activities or social outings do you have planned for the upcoming month?
- 3With such a high rating for staffing, how do you ensure that the nursing team maintains that level of attentive care during busy shift changes?
- 4How does the administration ensure that communication between the nursing supervisors and family members remains clear and consistent?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
- 6Since the administration is known for being so supportive, how do you handle any specific concerns or feedback that a family might have regarding a resident's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing staff always went the extra mile to meet her needs and wishes. It is obvious the staff care about their patients and develop relationships with them.”
“I absolutely love the staff here! My grandpa has been in amazing hands! I’m truly thankful for them! Jocelyn on the rehab floor is absolutely amazing and truly cares about the residents!”
“Both my mom (8 3/4 years in ML) and my dad(8 mon in ML) received the best of care by loving, caring employees. The administration is incredibly efficient and understanding of the needs of the residents and family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Lawn Medical Care Facility has ongoing issues with fire safety systems, resident rights, and medication management, with problems recurring across multiple surveys despite reported corrections. Families have filed complaints leading to findings of inadequate dementia care and abuse/neglect reporting failures. While the facility claims to correct deficiencies, the pattern of repeated fire safety violations and persistent care quality concerns suggests systematic issues that may affect resident safety and wellbeing.
Aug 27, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Jun 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 15, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 28, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Maple Lawn Medical Care Facility
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit maple-lawn.org
Medicare data downloads
Original nursing home datasets
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