The Laurels of Chagrin Falls
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (53%)
Bottom 25% in OH · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
The facility has undergone significant renovations and has a highly praised admissions team, making it a strong candidate for short-term rehab. However, families must be vigilant regarding staffing levels; we strongly recommend observing response times to call lights during a visit and asking specifically about the ratio of agency staff to permanent employees.
Google Reviews
Google Reviews
103 reviews on Google“The Laurels of Chagrin Falls, now frequently referred to as Regency at Chagrin Falls, receives polarized feedback. Many reviewers praise the recent facility renovations, the professionalism of the admissions and marketing team, and the quality of physical therapy services. Conversely, several families report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, newly renovated private rooms
- Effective physical and occupational therapy
- Responsive and professional admissions/marketing staff
- Warm, engaging activities staff
Concerns
- Slow or non-existent response to call lights/bells (mentioned by 5 reviewers)
- High staff turnover and reliance on agency personnel (mentioned by 3 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 3 reviewers)
- Inadequate communication with family regarding medical decisions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility has some beautiful, newly renovated private rooms; how do you help residents personalize these spaces to feel like home?
- 2How does the nursing team ensure that call lights and resident requests are responded to promptly throughout the day and night?
- 3What is your process for keeping families updated and involved when important medical decisions or changes in care need to be discussed?
- 4Could you tell us more about the daily activities and how the engagement staff helps residents stay connected with the community?
- 5With the focus on therapy here, how do the physical and occupational therapy programs integrate into a resident's regular weekly routine?
- 6How does the facility manage medication administration to ensure everything is handled accurately and safely for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, therapists and the aides treated her with such dignity and kindness - she developed such a sweet friendship with them (Juliana & Teshaia!! 💕) that a few got teary when she left.”
“The medical staff took her seriously, listened to her concerns and immediately resolved the source of her discomfort that was either ignored or missed by CCF and UH.”
“They did not seem to be aware or prepared for my admission and the facility seemed to be in disrepair and understaffed. Their call system (the system where you can push a button to call for a nurse) was inoperable and they gave me a cow bell to ring to get a nurse's attention.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Chagrin Falls shows concerning patterns with families filing complaints about treatment quality and daily care assistance across multiple years. Recurring issues center on medication management, care planning, and fire safety systems, with some problems persisting across surveys. While all deficiencies show correction dates, the facility's 57 total violations across seven inspections, including five complaint-triggered investigations, suggest ongoing operational challenges families should investigate thoroughly before considering placement.
Dec 9, 2025Complaint1
Administration Deficiencies
Have a Compliance and Ethics Program.
Jun 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 6, 2025Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 22, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 12, 2022Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
The Laurels of Chagrin Falls
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 62 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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