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Nursing Home

Eliza at Chagrin Falls

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

16695 Chillicothe Road, Chagrin Falls, OH 4402329 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 7 Google reviews

5
4
3
2
1
Eliza at Chagrin Falls Nursing Home in Chagrin Falls, OH — Street View
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What this means for your family

While the facility maintains a welcoming front-office presence, recent reports from family members indicate critical failures in basic resident care and hygiene due to understaffing. If you are considering this facility, we strongly recommend asking for a tour of the nursing floor and specifically inquiring about their current nurse-to-patient ratios and how they ensure consistent care during shift changes.

Google Reviews

Google Reviews

7 reviews on Google
Eliza at Chagrin Falls receives highly polarized feedback, with professional visitors praising the atmosphere while family members report significant neglect. Families have raised serious concerns regarding staffing shortages, hygiene, and poor communication, while external caregivers highlight a friendly environment and helpful front-desk management.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Friendly, smiling staff
  • Helpful front desk management
  • Welcoming atmosphere for professional visitors

Concerns

  • Severe understaffing leading to long wait times (mentioned by 2 reviewers)
  • Neglect regarding basic hygiene and toileting assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(3)3.72024(3)1.02025(2)1.02026(1)

Distribution · 9 analyzed

5
5
4
0
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such lovely things about how friendly and welcoming the front desk and management are; how does that warm atmosphere translate to the daily care the residents receive?
  • 2Since we want to ensure our loved one is always comfortable, what specific routines do you have in place to assist with personal hygiene and toileting needs throughout the day?
  • 3We noticed the staffing rating is quite strong, but how do you manage care during busy shifts to ensure residents aren't experiencing long wait times for assistance?
  • 4Could you tell us a bit about the dining experience, specifically how the menu is planned and how you ensure meals are served at the right temperature and quality?
  • 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6How do you keep families updated on any changes in a resident's condition to ensure we are always on the same page regarding their care?

Personalized based on this facility's data


Key Review Excerpts

The nurses are very understaffed, and you can tell they are overworked. We have waited over an hour for help before, even with me finding nurses to remind them my grandfather needs assistance.

Rehab patient's family member · 2025☆☆☆☆

My mother is a patient there. This facility hires a lot of agency staff. No report given on each shift they are working with “blinders on” Left my mother on bedpan for an hour or so left her laying in the bed for several hours.

Long-term resident's family · 2025☆☆☆☆

I have been to numerous facilities and this one by far is the best. Almost everyone is so nice and has a smile on their face when I walk the halls. Mary the front desk manager is amazing and helps make my job easier in lots of ways.

External caregiver · 2024★★★★★
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
5.01hrs
OK
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
12.1%
OH
28.2%
Geauga
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
4.9%
OH
3.6%
Geauga
4.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
14.4%
OH
5.8%
Geauga
7.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
5.3%
OH
6.3%
Geauga
5.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Geauga
89.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
19.5%
OH
25.4%
Geauga
24.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
81.8%
OH
78.4%
Geauga
79.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.7%
OH
75.6%
Geauga
83.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
OH
1.2%
Geauga
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.1)
3 complaint-triggered

Eliza at Chagrin Falls has recurring issues across fire safety, medication management, and care planning that persist over multiple years, though all cite correction dates. Recent inspections found problems with drug labeling (2021, 2023), fire safety systems, and care plan development. Families have filed complaint reports leading to three investigations, including recent concerns about resident dignity and daily care assistance that remain under correction plans.

Jan 22, 2026Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 22, 2026Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 14, 2023Complaint
1
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 1, 2023Routine
26
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Apr 29, 2021Routine
10
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 28, 2019Routine
10
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eliza at Chagrin Falls

Organization Type

nonprofit

Ownership & Management

Key personnel

Boyson, RichardW-2 Managing EmployeeBoyson, RichardOfficer / DirectorFletcher, RichardOfficer / DirectorFodor, AlayneOfficer / DirectorFox, RichardOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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