The Landings of Lake Gaston
Families consistently rate this highly — reviewers highlight clean and well-maintained building. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
The facility offers a beautiful, clean, and friendly environment that many families find comforting. However, you must investigate the recent reports of severe neglect and understaffing, and verify that the facility's current staffing levels are sufficient to meet your loved one's medical needs.
Google Reviews
Google Reviews
25 reviews on Google“Families will find a facility praised for its beautiful, clean, and home-like environment and a staff that many describe as kind and caring. However, there are serious concerns regarding severe medical neglect reported by one family, as well as recurring issues with food variety and management's handling of financial refunds.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained building
- Kind and attentive staff members
- Welcoming and home-like atmosphere
- Engaging community events and celebrations
Concerns
- Inconsistent food quality and supply shortages (mentioned by 2 reviewers)
- Severe medical neglect and understaffing
- Delays in processing financial refunds
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much care goes into maintaining such a clean and welcoming home-like atmosphere here; what are some of the favorite community celebrations or events that residents look forward to most?
- 2Since the staff is known for being so kind and attentive, how do you ensure that this level of personalized care remains consistent for every resident throughout the day?
- 3We want to make sure our loved one is well-nourished, so could you tell us more about the daily dining menu and how you manage food variety and supply consistency?
- 4In the event of a medical emergency or a sudden change in health, what specific protocols are in place to ensure immediate and attentive care?
- 5How do you approach the balance of staffing to ensure that residents always receive prompt assistance with their daily needs?
- 6Can you walk us through how the monthly billing and any necessary financial adjustments or refunds are handled by your administration team?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was a resident of The Landings of Lake Gaston. She was treated with kindness, care, and respect. Each and every employee treated my Mother as if they were family.”
“My Mom is currently there and the staff are wonderful. My largest issue is some of their meal choices and lack of. Things like having hotdogs for supper, but out of ketchup.”
“I'm a weekly volunteer there and I've always been pleased and impressed by the wonderful staff and the very welcome and home-y surroundings. And everything is always immaculate and tidy!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 12, 2023Complaint
The facility failed to ensure the implementation of physician orders for one resident with type 2 diabetes. Specifically, the facility did not follow the order to notify the primary care provider when fingerstick blood sugar levels were outside the specified parameters of 150 to 400.
Oct 12, 2023Complaint
The facility failed to ensure the implementation of physician orders for one resident regarding fingerstick blood sugar (FSBS) monitoring. Specifically, the facility did not document notification to the primary care provider when blood sugar levels fell outside the ordered parameters of 150 to 400.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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