The Landing of Poughkeepsie

Strengths

• Beautiful, well-maintained facility
• Welcoming and friendly front-line staff
• Strong sense of community among residents
• Engaging activities and social atmosphere

Concerns

• Chronic understaffing leading to neglected care (mentioned by 5 reviewers)
• Poor quality and unhealthy food options (mentioned by 2 reviewers)
• Lack of professional compassion and respect from nursing staff (mentioned by 3 reviewers)
• Inadequate response to dementia/memory care needs (mentioned by 2 reviewers)

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve the daily experience here?
• 2With your strong sense of community and active social calendar, how do you ensure that residents who need a little extra support are still able to fully participate in those daily activities?
• 3Could you walk me through your current staffing model and how you ensure consistent, personalized attention for residents throughout the entire day and evening?
• 4I see that dining is a major focus for your community; how do you incorporate resident feedback to ensure the menu options are both nutritious and appealing to everyone's tastes?
• 5Given the specific needs of your memory care residents, what specialized training does your nursing and care team receive to ensure they provide compassionate, respectful support?
• 6In the event of a medical concern or an emergency, what is the exact protocol for communicating with family members and ensuring the resident receives prompt care?

Personalized based on this facility's data