Nursing Home Top Rated

The Inn at Freedom Village

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

145 Columbia Avenue, Holland, MI 49423|39 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 20 Google reviews

(616) 820-7600 Directions Website

Street View

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What this means for your family

The Inn at Freedom Village is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong contender for many families. However, you should specifically inquire about their dining service protocols to ensure meal temperatures meet your loved one's expectations, and ask how they handle call-light response times during peak hours.

Google Reviews

20 reviews on Google

“The Inn at Freedom Village generally receives high praise for its compassionate nursing staff, effective rehabilitation services, and overall welcoming atmosphere. However, some families have raised concerns regarding inconsistent food temperatures and occasional delays in response times for residents needing assistance, particularly during transitions or periods of high staff turnover.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
High-quality physical and occupational therapy
Well-maintained and clean facility
Helpful administrative support for transitions

Concerns

Inconsistent food temperature (cold meals) (mentioned by 2 reviewers)
Slow response times to call buttons and assistance requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 35 analyzed

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your administrative team is very active in responding to feedback online; how does that same level of responsiveness translate to addressing day-to-day resident needs or family concerns?
2With your high staffing rating, how do you ensure that staff are readily available to assist residents when they use their call buttons?
3What steps are being taken in the kitchen to ensure that meals are served at the proper temperature for every resident?
4Given the recent health inspection reports, could you walk us through the specific improvements you have implemented to address those recent findings?
5How does your therapy team integrate with the nursing staff to ensure residents are meeting their physical and occupational health goals?
6Since you have a smaller community of 39 residents, what kind of social activities or daily routines are in place to help residents build connections with one another?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapists and occupational therapists are top-notch. The nurses, CNAs and other help staff were very kind and attentive.”

Rehab patient · 2026★★★★★

“I continue to be impressed with the sincerity of the entire staff at Freedom Inn. Thier level of care goes beyond the physical and understands the emotional needs of both the patient and the family.”

Memory care family member · 2021★★★★★

“The activities team also did a great job-stopping by each day, more than once a day-to bring snacks, newspapers, daily activities, and just to talk with her.”

Long-term resident's family · 2023★★★★★

Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.60hrs

Registered nurses for medical care

Total Nursing

5.67hrs

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.2%

Ottawa

8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

95.2%

Ottawa

97.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.3%

Worse than Avg

Here

24.3%

19.4%

20.2%

Ottawa

21.7%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

3.2%

3.0%

Ottawa

4.4%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility3.5%

Better than Avg

Here

3.5%

4.9%

5.4%

Ottawa

4.5%

🦠

Residents who got a urinary tract infection

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

Ottawa

1.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

79.5%

Ottawa

84.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

81.8%

83.0%

Ottawa

90.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.2%

Ottawa

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (9.8)

2 complaint-triggered

This facility shows ongoing challenges with fire safety systems, care quality standards, and food service across multiple surveys from 2023-2025. The most recurring issues involve fire safety equipment (alarms, sprinklers), professional care standards, and dietary services, with problems persisting in these areas over time. While families have filed complaints resulting in citations for resident rights and medical records issues, all deficiencies show correction dates, suggesting the facility addresses problems when identified.

Jan 30, 2025Routine5 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 21, 2024Routine4 findings

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Aug 9, 2023Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 24, 2023Routine4 findings

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Inn at Freedom Village

Organization Type

for profit

Chain Affiliation

Chain Name

Healthpeak Properties, INC.

Chain Size

15 facilities nationwide

Chain avg rating: 3.3/5 · Rank 3 of 15 (Best)

Ownership & Management

Owners

Ccrc Opco Ventures LLC

Owner · Organization

Ccrc Propco - Holland LLC