Nursing Home Medicare 5-star

The Inn at Freedom Village

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

145 Columbia Avenue, Holland, MI 49423|39 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 20 Google reviews

(616) 820-7600 Directions Website

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What this means for your family

The Inn at Freedom Village has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and high-quality physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

35 public Google reviews available

The Inn at Freedom Village generally receives high praise for its compassionate nursing staff, effective rehabilitation services, and overall welcoming atmosphere. However, some families have raised concerns regarding inconsistent food temperatures and occasional delays in response times for residents needing assistance, particularly during transitions or periods of high staff turnover.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
High-quality physical and occupational therapy
Well-maintained and clean facility
Helpful administrative support for transitions

Concerns

Inconsistent food temperature (cold meals) (mentioned by 2 reviewers)
Slow response times to call buttons and assistance requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 35 analyzed

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your administrative team is very active in responding to feedback online; how does that same level of responsiveness translate to addressing day-to-day resident needs or family concerns?
2With your high staffing rating, how do you ensure that staff are readily available to assist residents when they use their call buttons?
3What steps are being taken in the kitchen to ensure that meals are served at the proper temperature for every resident?
4Given the recent health inspection reports, could you walk us through the specific improvements you have implemented to address those recent findings?
5How does your therapy team integrate with the nursing staff to ensure residents are meeting their physical and occupational health goals?
6Since you have a smaller community of 39 residents, what kind of social activities or daily routines are in place to help residents build connections with one another?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapists and occupational therapists are top-notch. The nurses, CNAs and other help staff were very kind and attentive.”

Rehab patient · 2026★★★★★

“I continue to be impressed with the sincerity of the entire staff at Freedom Inn. Thier level of care goes beyond the physical and understands the emotional needs of both the patient and the family.”

Memory care family member · 2021★★★★★

“The activities team also did a great job-stopping by each day, more than once a day-to bring snacks, newspapers, daily activities, and just to talk with her.”

Long-term resident's family · 2023★★★★★

Source: 35 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.51hrs

Registered nurses for medical care

Total Nursing

5.77hrs

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.3%

Ottawa

3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

13.9%

10.8%

Ottawa

8.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

95.3%

Ottawa

96.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.6%

Better than Avg

Here

13.6%

19.5%

19.4%

Ottawa

19.7%

Residents who lost too much weight

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

5.2%

5.4%

Ottawa

4.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility22.1%

Worse than Avg

Here

22.1%

19.0%

20.0%

Ottawa

18.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

79.5%

Ottawa

87.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

82.0%

83.3%

Ottawa

85.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Mixed vs Avgs

Here

1.1%

1.6%

1.1%

Ottawa

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 1 · well below MI avg (9.8)

2 complaint-triggered findings

This facility shows ongoing challenges with fire safety systems, care quality standards, and food service across multiple surveys from 2023-2025. The most recurring issues involve fire safety equipment (alarms, sprinklers), professional care standards, and dietary services, with problems persisting in these areas over time. While families have filed complaints resulting in citations for resident rights and medical records issues, all deficiencies show correction dates, suggesting the facility addresses problems when identified.

Mar 3, 2026Routine3 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 30, 2025Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 21, 2024Routine4 findings

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Aug 9, 2023Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Inn at Freedom Village

Organization Type

for profit

Chain Affiliation

Chain Name

Healthpeak Properties, INC.

Chain Size

15 facilities nationwide

Chain avg rating: 3.3/5 · Rank 1 of 15 (Highest rating)

Ownership & Management

Owners

Ccrc Opco Ventures LLC

Owner · Organization

Ccrc Propco - Holland LLC