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Nursing HomeMedicaid Top Rated

The Heritage Rehabilitation and Health Care Center

Strong Medicare quality ratings; families often praise effective and motivating physical therapy programs. Still worth an in-person visit.

5606 15th Ave, Borough Park · Brooklyn, NY 1121979 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 129 Google reviews

5
4
3
2
1
The Heritage Rehabilitation and Health Care Center Nursing Home in Brooklyn, NY — Street View
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What this means for your family

The Heritage Center offers a highly effective rehabilitation program that has helped many residents regain mobility, making it a strong candidate for short-term recovery. However, families should be aware of significant reports regarding inconsistent nursing care and poor communication. We strongly recommend visiting in person to observe the floor staff's attentiveness and asking specifically about their protocols for family updates and patient hygiene.

Google Reviews

Google Reviews

129 reviews on Google
The Heritage Rehabilitation and Health Care Center receives highly polarized feedback, with many families praising the physical therapy team and the facility's cozy, welcoming atmosphere. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior by staff, particularly in nursing and administrative roles. While some families feel their loved ones received excellent care, others describe a facility that is understaffed and fails to meet basic hygiene and communication standards.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean6.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective and motivating physical therapy programs
  • Cozy, clean, and well-decorated facility environment
  • Attentive and professional administrative staff
  • Strong social atmosphere and engaging resident activities

Concerns

  • Neglect and poor hygiene (e.g., patients left in soiled clothing, lack of hydration) (mentioned by 4 reviewers)
  • Understaffing and lack of responsiveness to patient needs (mentioned by 5 reviewers)
  • Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(6)'22(14)'24(26)'26(17)

Distribution · 141 analyzed

5
121
4
5
3
0
2
1
1
14
10 reviews posted between Aug 28, 2023Aug 29, 2023 · 10 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and hydration?
  • 3I’ve heard wonderful things about your physical therapy programs; how do you balance those intensive sessions with ensuring residents are comfortable and well-cared for in their rooms afterward?
  • 4Could you walk me through your process for medication management and how you keep families updated if there are any changes to a resident's health or routine?
  • 5What is the best way for us to stay in touch with the nursing staff, especially if we have urgent questions or concerns about our loved one's daily care?
  • 6Your facility has such a vibrant social atmosphere; what are some of the most popular activities that help residents build friendships here?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy I did at Heritage changed that. They encouraged me to exercise at my pace and celebrated every milestone. Six months later, I’m gardening again!

Rehab patient · 2025★★★★★

From the beginning, communication was poor. We were promised regular updates and a care plan tailored to his needs. What we got were rushed phone calls, missed medication schedules, and blatant neglect.

Long-term resident's family · 2025☆☆☆☆

The lobby was beautiful and the lady in the front was sweet but that’s the only beautiful thing about it. As you leave lobby it just gets worse. When I went upstairs to the day room it was so over crowded we couldn’t find my friends uncle.

Visitor · 2025☆☆☆☆
Source: 129 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility67.7%
Worse than Avg
Here
67.7%
US
12.1%
NY
18.9%
Kings
27.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Mixed vs Avgs
Here
9.0%
US
19.5%
NY
13.3%
Kings
7.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Kings
90.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
NY
14.8%
Kings
13.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.3%
NY
13.8%
Kings
12.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
19.4%
NY
20.2%
Kings
17.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NY
77.0%
Kings
74.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.8%
NY
78.8%
Kings
75.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NY
1.2%
Kings
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)

This facility shows mixed signals with 32 deficiencies across three surveys, though all were corrected by the provider. Fire safety and building infrastructure issues recur most frequently, appearing across multiple surveys including recent ones in 2025. Care planning and resident rights violations also repeat, suggesting ongoing challenges in core care areas that families should discuss during visits.

May 15, 2025Routine
5
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 17, 2023Routine
2
0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 26, 2021Routine
25
0604Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Heritage Rehabilitation and Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Shimon Lefkowitz

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Lefkowitz, Shimon

Owner

98%

Lefkowitz, Chani

Owner

Key personnel

Lefkowitz, ShimonOfficer / DirectorBadin, StevenManagerBinder, ZevManagerLefkowitz, ShimonManagerLefkowitz, ShimonGeneral Partnership Interest
Source: Medicare provider data

Contact

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References & Resources

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