The Heritage Rehabilitation and Health Care Center
Strong Medicare quality ratings; families often praise effective and motivating physical therapy programs. Still worth an in-person visit.
based on 129 Google reviews

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What this means for your family
The Heritage Center offers a highly effective rehabilitation program that has helped many residents regain mobility, making it a strong candidate for short-term recovery. However, families should be aware of significant reports regarding inconsistent nursing care and poor communication. We strongly recommend visiting in person to observe the floor staff's attentiveness and asking specifically about their protocols for family updates and patient hygiene.
Google Reviews
Google Reviews
129 reviews on Google“The Heritage Rehabilitation and Health Care Center receives highly polarized feedback, with many families praising the physical therapy team and the facility's cozy, welcoming atmosphere. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior by staff, particularly in nursing and administrative roles. While some families feel their loved ones received excellent care, others describe a facility that is understaffed and fails to meet basic hygiene and communication standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective and motivating physical therapy programs
- Cozy, clean, and well-decorated facility environment
- Attentive and professional administrative staff
- Strong social atmosphere and engaging resident activities
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled clothing, lack of hydration) (mentioned by 4 reviewers)
- Understaffing and lack of responsiveness to patient needs (mentioned by 5 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and hydration?
- 3I’ve heard wonderful things about your physical therapy programs; how do you balance those intensive sessions with ensuring residents are comfortable and well-cared for in their rooms afterward?
- 4Could you walk me through your process for medication management and how you keep families updated if there are any changes to a resident's health or routine?
- 5What is the best way for us to stay in touch with the nursing staff, especially if we have urgent questions or concerns about our loved one's daily care?
- 6Your facility has such a vibrant social atmosphere; what are some of the most popular activities that help residents build friendships here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy I did at Heritage changed that. They encouraged me to exercise at my pace and celebrated every milestone. Six months later, I’m gardening again!”
“From the beginning, communication was poor. We were promised regular updates and a care plan tailored to his needs. What we got were rushed phone calls, missed medication schedules, and blatant neglect.”
“The lobby was beautiful and the lady in the front was sweet but that’s the only beautiful thing about it. As you leave lobby it just gets worse. When I went upstairs to the day room it was so over crowded we couldn’t find my friends uncle.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows mixed signals with 32 deficiencies across three surveys, though all were corrected by the provider. Fire safety and building infrastructure issues recur most frequently, appearing across multiple surveys including recent ones in 2025. Care planning and resident rights violations also repeat, suggesting ongoing challenges in core care areas that families should discuss during visits.
May 15, 2025Routine5
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 17, 2023Routine2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 26, 2021Routine25
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
The Heritage Rehabilitation and Health Care Center
for profit
Chain Affiliation
Shimon Lefkowitz
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Lefkowitz, Shimon
Owner
Lefkowitz, Chani
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit theheritagecenter.com
Medicare data downloads
Original nursing home datasets
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