The Heights of Tyler
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (64%)
Above average in Texas · Below recommended RN staffing · $39,574 in fines · Very few deficiencies
What this means for your family
The Heights of Tyler offers exceptional physical therapy and a beautiful environment that many families find comforting. However, you must be vigilant regarding hygiene and responsiveness; we recommend frequent, unannounced visits to ensure that bathing schedules and call light responses are being strictly maintained.
Google Reviews
Google Reviews
95 reviews analyzed“Families considering The Heights of Tyler will find a facility with highly praised rehabilitation and therapy services, often described as effective and professional. However, there are significant, recurring reports of neglect regarding hygiene, such as infrequent bathing and delayed diaper changes, alongside concerns about staffing shortages. While many reviewers celebrate the compassionate nursing and administrative staff, others warn of serious lapses in medication management and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate and friendly nursing staff
- Clean and beautiful facility environment
- Engaging activities and social programs
Concerns
- Neglect regarding hygiene and bathing (mentioned by 5 reviewers)
- Staffing shortages and slow response to call lights (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that repeat corporate slogans like 'Make Lives Better' and 'best-in-class care.' While they personalize the responses with the reviewer's name, the core content of the message rarely changes regardless of the specific feedback provided.
Questions for Your Tour
- 1We've heard great things about the physical therapy programs here; could you tell us more about how the rehab team works with residents?
- 2How do you ensure that every resident's personal hygiene and bathing needs are met consistently throughout the week?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4Could you describe the daily activity calendar and how you keep residents engaged with social programs?
- 5How does the nursing team manage call lights during busy shifts to ensure residents aren't waiting too long for assistance?
- 6What is the process for communicating important medical updates or changes in care to family members?
Personalized based on this facility's data
Key Review Excerpts
“The nurses caught an issue with my father-in-law’s heart. Without their attention, we feel he would have died. They caught the issue and 4 hours later, he had a pace maker in his heart.”
“This facility took excellent care of my mother during her recovery. They saw not only to her physical needs, but helped her rebuild her self-esteem. The staff are angels!”
“This place makes you poop in bed and sit or lay in it for hours. the staff is always on break they tell you. if you get a bed pan they leave you on it till you cant stand it and have to get yourself off.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in 13 deficiencies, with recurring issues in medication management, infection control, and care planning. The facility has faced problems with medication errors, preventing infections, and developing proper care plans for residents. Most deficiencies appear corrected by the provider, though the pattern of complaints suggests ongoing concerns that warrant careful consideration during your visit.
Mar 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 25, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 30, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 30, 2024Complaint2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Oct 4, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Sep 1, 2023
$14,276
Fine
May 24, 2023
$12,649
Fine
May 24, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
TOUCHSTONE STRATEGIES TYLER LLC
VICTORIA JOHNSON CLARK
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 27
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit theheightstyler.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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