The Hearth at Greenpoint Senior Living
Families consistently rate this highly — reviewers highlight warm and welcoming staff during move-in. Schedule a visit to confirm the fit.
based on 25 Google reviews
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What this means for your family
While many families report a smooth move-in process and friendly staff, there are recurring, serious allegations regarding medication errors and resident safety in the memory care wing. We strongly advise you to conduct an unannounced visit during evening or weekend hours to verify staffing levels and security protocols before committing.
Google Reviews
Google Reviews
25 reviews on Google“The Hearth at Greenpoint receives polarized feedback, with many families praising the welcoming atmosphere and helpful staff during the initial transition process. However, serious concerns have been raised regarding medication management, administrative responsiveness, and safety protocols for residents with dementia. Prospective families should carefully weigh the positive move-in experiences against reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff during move-in
- Clean and well-appointed living spaces
- Appealing, home-cooked dining options
- Active community engagement and networking
Concerns
- Poor medication management and administrative errors (mentioned by 2 reviewers)
- Unresponsive management and difficulty reaching staff (mentioned by 2 reviewers)
- Safety and security issues regarding resident wandering (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care goes into the move-in process; how do you help new residents and their families transition into the community during those first few weeks?
- 2We've heard great things about the home-cooked meals here; could you tell us more about the dining menu and how much variety there is each day?
- 3What kind of social activities or community networking events are available to help residents stay active and engaged with one another?
- 4Can you walk us through your specific protocols for medication administration and how you ensure everything is tracked accurately?
- 5How does the staff monitor resident safety and manage wandering to ensure everyone stays secure within the community?
- 6What is the best way for our family to stay in regular contact with the management team if we have questions or updates regarding care?
Personalized based on this facility's data
Key Review Excerpts
“Everyone has been so warm and welcoming upon my mom’s recent move to The Hearth at Greenpoint. Skip, Shania and maintenance personnel have bent over backwards to help my mom iron out all her concerns.”
“My mother lived here for a little over two months. In that timeframe, they messed up her medication NUMEROUS times, they did not return phone calls, they left fecal matter on my mother (as seen by hospital ER departmemt) and robbed her of her dignity.”
“Their patients keep escaping in the night and disturbing the neighborhood. I only post this because it’s a real tragedy when an elderly man with dementia is locked outside in 38 degree weather in his underwear screaming for help for hours and no staff comes to their aid.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
6 violations from 27 inspections
Oct 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 31, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jul 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 1, 2025Complaint
Admission and retention standards
Ownership & Operations
Who Operates This Facility
Hearth Management, L.L.C.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit vivaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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