Keepsake Village at Greenpoint
Limited public data on Keepsake Village at Greenpoint. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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What this means for your family
While many families report a caring environment, the serious allegations regarding medication management and failure to report physical injuries are concerning. When touring, ask specifically for their protocol on incident reporting and how they ensure medication adherence for residents.
Google Reviews
Google Reviews
12 reviews on Google“Keepsake Village at Greenpoint receives polarized feedback, with some families praising the attentive, knowledgeable staff and spacious environment, while others report serious concerns regarding medical oversight and safety. While several reviewers highlight a warm, family-like atmosphere, there are documented reports of medication management failures and unaddressed physical injuries.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Spacious memory care units
- Responsive administration
- Clean, well-maintained facility
Concerns
- Medication management errors and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your focus on spacious memory care units, how do you structure daily activities to ensure residents feel engaged and connected within those living spaces?
- 2Could you walk me through your current medication management process and the specific double-check procedures you have in place to ensure accuracy for every resident?
- 3I appreciate how responsive your administration is; what is the best way for family members to stay in the loop regarding their loved one's daily health updates and care changes?
- 4How does your nursing team balance providing attentive, hands-on care with maintaining consistent communication with families regarding any adjustments to a resident's care plan?
- 5In the event of a medical concern or a change in a resident's condition, what is your protocol for notifying the family and coordinating with their primary physician?
- 6What steps are you taking to ensure that all staff members feel fully accountable for the quality of care and safety protocols provided to each resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been caring, attentive and very knowledgeable in dealing with dementia. They work with us on all of the medical and emotional needs. We can sleep at night knowing that our parents are safe.”
“They would frequently call me and tell me my Dad is out of his blood thinner meds and when was I picking them up. This was a routine mess. They were responsible for his meds.”
“My mother was a resident at Greenpoint memory care for six months. She ended up with bruises on her arm. The caregivers neglected to report the incident.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
22 violations from 26 inspections
Nov 17, 2025Routine
Admission standards
Structural and environmental standards.
Resident services
Environmental standards
Environmental standards
Admission and retention standards.
Resident services
Medication management.
Resident services.
Aug 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 25, 2025Complaint
Operating certificates
Jun 26, 2025Complaint
Resident services
Resident services.
Operating certificates
Jun 26, 2025Routine
Medication management.
Jun 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 30, 2025Complaint
Resident services.
Jan 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Greenpoint Special Needs, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit vivaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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