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Nursing HomeMedicaid Top Rated

The Health Center at Standifer Place

Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.

2626 Walker Rd, Chattanooga, TN 37421444 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 115 Google reviews

5
4
3
2
1
The Health Center at Standifer Place Nursing Home in Chattanooga, TN — Street View
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What this means for your family

While some residents report successful rehab outcomes, the recurring, high-severity reports of neglect and unsanitary conditions are deeply concerning. If you choose this facility, you must be prepared to visit frequently and advocate daily for your loved one's basic needs, such as hygiene, nutrition, and timely medication management.

Google Reviews

Google Reviews

115 reviews on Google
The Health Center at Standifer Place receives highly polarized feedback, with some families praising the compassionate care and therapy teams, while others report severe neglect, unsanitary conditions, and poor communication. Multiple reviewers have raised alarms regarding patient safety, including reports of untreated bedsores, dehydration, and delayed responses to call buttons. Families considering this facility should be aware of the significant inconsistency in care quality across different units and shifts.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0Activities8.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Compassionate and attentive individual staff members
  • Beautiful, well-maintained campus grounds
  • Active and engaging activities department

Concerns

  • Severe neglect and hygiene issues (bedsores, soiled linens, lack of bathing) (mentioned by 14 reviewers)
  • Unresponsive or slow nursing staff/delayed call button response (mentioned by 9 reviewers)
  • Poor communication with family members regarding medical status (mentioned by 6 reviewers)
  • Inadequate nutrition or failure to assist with feeding/hydration (mentioned by 6 reviewers)
  • Missing personal belongings or theft (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(12)'20(9)'22(7)'24(20)'26(15)

Distribution · 120 analyzed

5
54
4
5
3
5
2
8
1
48

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the size of the facility, what specific protocols are in place to ensure call buttons are answered promptly and that residents receive timely assistance with personal hygiene and bathing?
  • 2I noticed the campus grounds are beautiful; could you share more about the current activities schedule and how you encourage residents to participate in those programs?
  • 3How does your nursing team coordinate with families regarding updates on a resident's medical status, and what is your process for ensuring consistent communication?
  • 4With the current staffing levels, how do you ensure that residents who require assistance with meals receive the necessary support to maintain proper nutrition and hydration?
  • 5What measures do you have in place to ensure the security of personal belongings in resident rooms, and how do you handle any concerns that might arise regarding missing items?
  • 6I appreciate that you actively engage with online feedback; how do you use that input to improve the quality of care and address concerns regarding cleanliness and daily living standards?

Personalized based on this facility's data


Key Review Excerpts

My mother was sent here for rehab after having COVID. She had to call me and I had to call the nurses to do their job. We begged them to transfer mom before she got really bad and they wouldn’t because they didn’t want to give her orders to.

Long-term resident's family · 2021☆☆☆☆

My Mom was in this place for 3 weeks after a month hospital stay. I have worked in the medical field for over 20 years in nursing homes as well as assisted living facilities, I have to say this is the ABSOLUTE WORST Place in the world to have a loved one at.

Long-term resident's family · 2024☆☆☆☆

The staff here at Standifer have all been good to me. I couldn't have asked for a better team to take care of me. If I ever need services like this again, I will choose Standifer again.

Rehab patient · 2023★★★★★
Source: 115 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
12.1%
TN
12.9%
Hamilton
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.2%
Mixed vs Avgs
Here
30.2%
US
19.5%
TN
31.9%
Hamilton
22.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
TN
89.5%
Hamilton
89.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.5%
TN
16.9%
Hamilton
12.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
15.3%
TN
18.5%
Hamilton
8.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.4%
TN
20.1%
Hamilton
22.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
79.8%
TN
79.8%
Hamilton
66.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.5%
Better than Avg
Here
91.5%
US
81.8%
TN
79.4%
Hamilton
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
TN
1.6%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (5.9)

The Health Center at Standifer Place has recurring issues across care planning, infection control, and fire safety that appear across multiple surveys from 2018-2025, suggesting persistent challenges despite corrections. One family filed a complaint about environmental conditions in 2023. The facility has addressed all 27 deficiencies when cited, but the pattern of repeated violations in core areas like resident assessment, infection prevention, and safety systems may warrant careful consideration during your visit.

Jul 23, 2025Routine
5
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jun 9, 2022Routine
4
0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 31, 2019Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0569Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Aug 1, 2018Routine
5
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Health Center at Standifer Place

Organization Type

for profit

Ownership & Management

Owners

Covenant Health Services LLC

Owner · Organization

100%

Strawn, John

Owner (parent company)

100%

Key personnel

Strawn, JohnOfficer / DirectorCovenant Health Services LLCManagerBoozer, DavidManagerBreakey, AngelaManagerPendley, BruceManager
Source: Medicare provider data

Contact

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References & Resources

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