The Haven of Tuscola
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (59%)
- High RN turnover (71%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Best in HAVEN HEALTHCARE chain · $47,653 in fines
What this means for your family
The Haven of Tuscola shows potential for positive rehab outcomes, but recent reports of failing equipment and maintenance issues are concerning. We strongly recommend that you tour the facility unannounced and specifically inspect the condition of medical equipment and the responsiveness of staff during your visit.
Google Reviews
Google Reviews
16 reviews on Google“The Haven of Tuscola receives polarized feedback, with some families praising the compassionate staff and engaging activities, while others report severe neglect and facility maintenance issues. Recent reviews highlight a stark contrast between positive experiences with rehab care and serious allegations regarding broken equipment, lack of hot water, and unprofessional office staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging activities and special events
- Welcoming environment for family visits
- Effective rehabilitation services
Concerns
- Understaffing and neglect of call lights (mentioned by 2 reviewers)
- Unprofessional or dismissive office staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the facility's specific protocol for ensuring call lights are answered in a timely manner?
- 2I noticed the facility hosts some wonderful special events; could you walk me through a typical weekly activity schedule for residents?
- 3With 20 recent state-reported deficiencies, what specific steps is the leadership team currently taking to improve clinical outcomes and safety protocols?
- 4How does the administrative team work to ensure that family members feel heard and supported when they have questions or concerns about their loved one's care?
- 5I see that you engage with some online feedback; how do you use that input to make tangible changes to the daily experience for residents?
- 6What is your procedure for managing urgent medical needs or changes in condition, especially during overnight hours when staffing is at its lowest?
Personalized based on this facility's data
Key Review Excerpts
“My husband receives extremely good care by staff that is so friendly and nice to patients, families and their visitors. I am very pleased with the thoughtful things they do for the patients with special parties including families often.”
“Recently my family member was in for rehab and we were happy she was happy. When I visited I saw lots of staff and everyone asked if they could help with something or they were checking in on other residents.”
“Place is a dump. Hoyers don't work, half of the time there is no hot water, sit to stands don't work and they are always short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Haven of Tuscola shows significant care concerns, with families filing 45 complaints that triggered federal investigations. Recurring problems include medication management, nursing care, and nutrition services that persist across multiple surveys. While all violations have correction dates, the pattern of repeated issues in core care areas—particularly around bladder/bowel care, treatment quality, and dietary services—suggests ongoing challenges that families should investigate thoroughly before considering placement.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 28, 2025Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Mar 4, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 28, 2025Routine30
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 4, 2026
$22,315
Fine
Aug 26, 2025
$21,453
Fine
Oct 31, 2023
$24,863
Ownership & Operations
Who Operates This Facility
The Haven of Tuscola
for profit
Chain Affiliation
Haven Healthcare
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 2 of 7 (Worst) (Best)
Ownership & Management
Owners
Glat, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit haventuscola.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.