The Haven of Arcola
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (67%)
Bottom 25% in IL · Critically understaffed (RN) · Best in HAVEN HEALTHCARE chain · No penalties on record · Abuse citation
What this means for your family
The facility is highly regarded for its cleanliness and the kindness of its staff, making it a comfortable environment for residents. However, if your loved one values outdoor time, you should inquire about the current staffing levels and their ability to accommodate regular outdoor excursions, as this was a noted limitation in the past.
Google Reviews
Google Reviews
10 reviews on Google“The Haven of Arcola is described as a clean and safe facility where staff members are consistently noted for their kindness. While residents and families appreciate the attentive care, some long-term residents have felt restricted in their independence due to staffing limitations that prevent outdoor access.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate staff
- Clean and well-maintained living environment
- High level of personal attention
Concerns
- Lack of staff to facilitate outdoor access for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is well-maintained and clean; how do you manage to maintain such a high standard of upkeep with your current staffing levels?
- 2Since some residents enjoy spending time outside, could you walk me through the process for arranging supervised outdoor time or garden visits?
- 3Given the recent focus on improving activity programming, what specific social or enrichment events are currently being prioritized for residents this month?
- 4With the current staffing ratings, how does your team ensure that residents receive consistent, personalized attention throughout the night and during shift changes?
- 5What is your protocol for managing medical emergencies, and how do you communicate updates to family members when a resident requires urgent care?
- 6How are you addressing the recent state-level findings to ensure the facility is meeting all safety and quality of care requirements moving forward?
Personalized based on this facility's data
Key Review Excerpts
“They really do care. They are taking great care of my mother. I was surprised at the cleanliness of her room and the attention they give her.”
“I was a virtual prisoner because of lack of staff to take me and the other residents outside on nice days. Our movements were very guarded and I always felt safe there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 22 complaints that triggered inspections, revealing recurring issues with resident protection from abuse and neglect, care planning and assessments, and accident prevention. The most serious concern is repeated deficiencies in protecting residents from abuse, neglect, and exploitation, appearing in multiple complaints across different time periods. While all violations show correction dates, the persistent nature of abuse protection issues and high volume of family complaints suggest ongoing quality concerns that warrant careful consideration.
Nov 18, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Aug 17, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Haven of Arcola
for profit
Chain Affiliation
Haven Healthcare
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 5 of 7 (Worst) (Best)
Ownership & Management
Owners
Glat, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit havenarcola.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.