The Haven of Ridgeview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (62%)
Below average in IL · Below recommended RN staffing · $67,542 in fines
What this means for your family
While many families report positive experiences with the nursing staff and cleanliness, the recent allegations regarding administrative integrity and staff conduct are concerning. When touring, we strongly recommend asking how the facility handles emergency contact updates and how they ensure staff professionalism, as these have been specific pain points for families recently.
Google Reviews
Google Reviews
30 reviews on Google“The Haven of Ridgeview receives highly polarized feedback, with many families praising the friendly staff and clean environment for rehabilitation and long-term care. However, recent reports from 2024 and 2026 raise serious concerns regarding administrative integrity, unprofessional staff behavior, and a lack of mental health support. Prospective families should weigh the positive experiences of many against these significant allegations of mismanagement and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing and CNA staff
- Clean, well-maintained facility
- Effective rehabilitation services
- Responsive dietary department
Concerns
- Unprofessional staff behavior and verbal mistreatment of residents (mentioned by 2 reviewers)
- Lack of adequate mental health support (mentioned by 2 reviewers)
- Poor administrative communication and dishonesty (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are some of the favorite daily activities or social events that residents participate in here?
- 2With the nursing and CNA staff being described as so friendly and helpful, how do you ensure that same level of care and kindness is maintained across all shifts?
- 3How does the administration ensure that families are kept consistently informed and updated regarding any changes in a resident's care plan?
- 4Since the dietary department is known for being so responsive, could you tell us more about how residents can request specific meal preferences or dietary adjustments?
- 5How does the facility manage medical emergencies or urgent clinical needs during the overnight hours?
- 6What specific steps are being taken to ensure that every resident receives attentive, respectful, and professional communication from all staff members?
Personalized based on this facility's data
Key Review Excerpts
“My father has been a resident since July of 2023 and I can't say enough about the facility or the nurses, CNAs or any other staff member.”
“If could give negative stars I would. My husband only been there two weeks and stuff come up missing. I wasn't even added as emergency contact even though my name is on ll admission paperwork as his emergency contact and power of attorney.”
“This place has gone downhill since the new owner took over. Between the nursing staff cussing in front of the residents and telling them they don't have time to help them and the administrator telling employees to lie to STATE inspectors”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 20 of 73 deficiencies, indicating persistent concerns about care quality. The most recurring problems involve nursing staffing shortages, medication management errors, and failures to promptly notify families of resident injuries or health changes. While the facility has corrected each cited deficiency, the pattern of repeat complaints in core care areas suggests ongoing challenges families should carefully evaluate during visits.
Feb 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 11, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2025Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 7, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 1, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Feb 2, 2026
$16,720
Fine
Jan 7, 2025
$31,857
Fine
Oct 10, 2024
$36,305
Ownership & Operations
Who Operates This Facility
The Haven of Ridgeview
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 5 of 13
Ownership & Management
Owners
Clark, Eric
Owner
Crest III Tbd Holdco LLC
Owner (parent company) · Organization
Crest Illinois Holdco III LLC
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit havenridgeview.com
Medicare data downloads
Original nursing home datasets
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