The Haven in Stone Oak
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a vibrant, social environment with highly compassionate caregivers. However, you should specifically inquire about the staffing levels and response times during the evening and overnight hours to ensure your loved one's needs are met around the clock.
Google Reviews
Google Reviews
41 reviews on Google“The Haven in Stone Oak is highly regarded by many families for its warm, compassionate caregiving and engaging social activities like 'Cafe y Chisme.' While many reviewers praise the attentive staff and clean environment, there are significant concerns regarding high staff turnover and slow response times during evening and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Engaging and creative resident activities
- Clean and home-like atmosphere
- Strong sense of community and family atmosphere
Concerns
- Slow response times during evening and night shifts (mentioned by 2 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Unprofessionalism in management/leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With a cozy community of 60 residents, how do you ensure everyone feels personally recognized and included in daily activities?
- 2What specific specialized programs do you have in place for residents in your memory care wing?
- 3How does the care team coordinate with outside doctors or handle medical emergencies during the overnight hours?
- 4I noticed the staff is very responsive to feedback from families; how do you typically involve residents' families in care planning updates?
- 5What does a typical afternoon look like for residents in the assisted living area in terms of social engagement?
- 6How do you manage the balance between providing necessary physical assistance and encouraging independence for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been incredibly kind and welcoming from the very beginning. A big thank you to Adriana, Ken, Naomi, Irma, and Dodie in Memory Care, and Christi, Jing, Juan and Cindy x2 in Assisted Living. They have gone out of their way to make me, my family, and most importantly, my grandparents, feel comfortable.”
“The care and compassion shown by the staff is outstanding, and the fun, engaging activities bring so much joy and meaning to the residents’ days.”
“The day staff are kind and attentive. But I get called frequently in evening and night because staff are not responding quick enough when she needs assistance.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Haven in Stone Oak has no current enforcement actions on record. While a recent inspection in October 2022 showed no violations, previous inspections in December 2019 identified issues regarding building repairs and emergency generator compliance, both of which were marked as corrected.
Oct 27, 2022RoutineCleanReport
No deficiencies found during this inspection.
Dec 19, 2019Routine
Life Safety Code (2 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Snh Longhorn Tenant LLC
for profit
AMERICAN TRUST SENIOR CARE, LLC
DODIE MARTINEZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit thehavenandlaurelsstoneoak.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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