A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 74 Google reviews

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Villa Maria Post Acute and Rehabilitation has a middle-range Medicare overall rating. Strengths include compassionate and supportive recovery staff. Some reviewers note concerns about neglect and slow response times for patient needs (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Villa Maria is primarily a substance abuse recovery and rehabilitation facility that receives polarized feedback. Many former clients praise the staff for providing life-saving support and effective recovery tools, while other reviewers and family members raise serious concerns regarding neglect, poor hygiene, inadequate nutrition, and communication failures.
Quality Themes
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Distribution · 72 analyzed
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Key Review Excerpts
“The staff there have a heart of gold❣️ I actually cried when they told me I was discharging.😔 I recommend it to anyone transitioning for medical reasons or any addiction you struggle with!”
“They left my sister sitting in her dirty diapers, as well as the lady in the next bed for 2 hrs. No one paid attention to her. She was supposed to get a shower and again left her in her chair for 2 hrs and NEVER got her shower.”
“The groups were educational and fun, and there was a great balance of free time and programming unlike other facilities that make you program like 10 straight hours of the day and it ends up feeling like a chore.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 6 complaint reports against Villa Maria, triggering federal investigations that found serious deficiencies including resident abuse and inadequate medical care. The facility shows recurring problems with bladder and bowel care, medication management, and nursing staffing levels across multiple surveys from 2020 to 2024. While the facility has corrected most issues after being cited, the pattern of complaints and repeated deficiencies in core care areas raises concerns about consistent quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Apr 12, 2024
$8,018
Source: AZ State Licensing Agency
The onsite complaint survey was conducted on April 9, 2026 and investigated complaints #00163716 and 00164927There were no deficiencies noted.
An onsite complaint survey was conducted on March 19, 2026 for the investigation of the intake #2805077, #2793536, #2794544, #2795218, and #2791609. Villa Maria Post Acute and Rehabilitation is in compliance with 42 CFR Part 483, Requirements for Long Term Care Facilities.
The re-certification survey was conducted from January 20, 2026, to January 23, 2026, in conjunction with the investigation of complaints: 00151365, 00154611, 00154628, and 00141124. The following deficiencies were cited:
Based on clinical record review, interviews, and review of facility policies and procedures, the facility failed to ensure insulin was administered according to provider instruction for one resident (#5).The sample size was 5. The census was 56.Â
Based on observations, interviews, facility documentation and policy, the facility failed to ensure that safeguards and systems were in place to ensure accurate reconciliation and accounting for all controlled substances for two of three medication carts sampled. The deficient practice could result in inventory loss and potential diversion.Â
Based on review of records, staff interviews and review of policy and procedures, the facility failed to ensure that timely care and services, including physician notification and a physician order for oxygen, were provided upon a change of condition for one resident (#50).Â
Based on clinical record review, interviews, facility documentation and policy, the facility failed to ensure the clinical record for one resident (# 9), contained an accurate representation of the actual experiences of a resident with an allegation of resident to resident abuse, and was accurate, complete and readily available for one resident (#50). The deficient practice could result in records that do not accurately and completely reflect the care and services provided to residents.
 Based on clinical record review, interviews, and review of facility policies and procedures, the facility failed to ensure insulin was administered according to provider instruction for one resident (#5). This deficient practice could result in side effects leading to negative resident outcomes. The sample size was 5. The universe was 56. Â
Number of residents sampled: 15Number of residents cited: 2Universe: 56Based on review of records, staff interviews and review of policy and procedures, the facility failed to ensure that timely care and services, including physician notification and a physician order for oxygen, were provided upon a change of condition for one resident (#50). The deficient practice could lead to a medical decline and/or physical harm of a resident.
Based on the interview, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure PASSAR screening and referral were accurate and completed for 6residents (#3, #5, #9, #13, #21, and #55). This deficient practice can result in residents medically related social and emotional needs not being met.  The sample size was 8. The census was 56.Â
Based on observations, interviews, facility documentation and policy, the facility failed to ensure that safeguards and systems were in place to ensure accurate reconciliation and accounting for all controlled substances for two of three medication carts sampled. Â
Based on interviews, clinical record review, personnel record review, facility documentation and policy; the facility failed to ensure one resident (#9) with mental health diagnosis and needs was referred to the appropriate state-designated mental health authority for review. This deficient practice can result in residents medically related social and emotional needs not being met. The sample size was 8. The census was 56.     Â
Based on clinical record review, interviews, facility documentation and policy, the facility failed to ensure the clinical record for one resident (# 9) contained an accurate representation of the actual experiences of a resident with an allegation of resident to resident abuse.Â
Based on observation and staff interviews, the facility failed to ensure that a remote stop or kill switch for the generator was installed. This could affect the entire facility and could result in a loss of power due to a generator malfunction during an emergency power outage. Failure to have an emergency stop on the exterior of the generator could cause a fire or harm the residents and staff.
Violation cited
The onsite complaint survey was conducted on November 18, 2025 and investigated complaints #2652991 and 00149031There were no deficiencies noted.
An onsite complaint survey was conducted on July 30, 2025 for the following intake: 00137432 and 00137647. There were no deficiencies cited.
An onsite complaint survey was conducted for intake 00135511 and 00135193 on July 15, 2025. There were no deficiencies cited.
The complaint survey was conducted on July 2, 2025 through July 3, 2025 of the following complaint numbers: SF00126349, SF00128306, SF00125615, SF00134554, SF00134740 and SF00134736. There were no deficiencies cited.
Villa Maria Post Acute and Rehabilitation
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 155 of 328
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
74 reviews from families & visitors
Official Website
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Original nursing home datasets
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