Villa Maria Post Acute and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews

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What this means for your family
Villa Maria is highly regarded by many for its substance abuse recovery program, but it faces significant, recurring complaints regarding basic patient care and hygiene. If you are considering this facility for a loved one, you must conduct an in-person tour to verify cleanliness and ask specifically about their protocols for responding to call buttons and managing patient hygiene.
Google Reviews
Google Reviews
73 reviews on Google“Villa Maria is primarily a substance abuse recovery and rehabilitation facility that receives polarized feedback. Many former clients praise the staff for providing life-saving support and effective recovery tools, while other reviewers and family members raise serious concerns regarding neglect, poor hygiene, inadequate nutrition, and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive recovery staff
- Effective substance abuse programming
- Strong case management for long-term sobriety
- Welcoming and helpful reception staff
Concerns
- Neglect and slow response times for patient needs (mentioned by 4 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 4 reviewers)
- Unsanitary facility conditions (smells, hygiene) (mentioned by 3 reviewers)
- Lack of communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current process for ensuring call lights are answered promptly, especially during overnight shifts?
- 2I noticed the facility has had some recent health inspection findings; what specific steps are you taking to improve the overall cleanliness and sanitation of the living areas?
- 3Since nutrition is a vital part of recovery, could you walk us through how you manage meal quality and ensure residents are receiving adequate, balanced meals?
- 4We value consistent updates; what is your standard protocol for communicating changes in a resident's health status or care plan to family members?
- 5I see that your team has been active in responding to some online feedback; how do you incorporate family suggestions or concerns into your daily operations?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement beyond the clinical recovery programs?
Personalized based on this facility's data
Key Review Excerpts
“The staff there have a heart of gold❣️ I actually cried when they told me I was discharging.😔 I recommend it to anyone transitioning for medical reasons or any addiction you struggle with!”
“They left my sister sitting in her dirty diapers, as well as the lady in the next bed for 2 hrs. No one paid attention to her. She was supposed to get a shower and again left her in her chair for 2 hrs and NEVER got her shower.”
“The groups were educational and fun, and there was a great balance of free time and programming unlike other facilities that make you program like 10 straight hours of the day and it ends up feeling like a chore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 6 complaint reports against Villa Maria, triggering federal investigations that found serious deficiencies including resident abuse and inadequate medical care. The facility shows recurring problems with bladder and bowel care, medication management, and nursing staffing levels across multiple surveys from 2020 to 2024. While the facility has corrected most issues after being cited, the pattern of complaints and repeated deficiencies in core care areas raises concerns about consistent quality.
Jan 23, 2026Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Oct 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Feb 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 15, 2023Routine13
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install resident room doors of proper design and width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Apr 12, 2024
$8,018
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 9, 2026ComplaintCleanReport
The onsite complaint survey was conducted on April 9, 2026 and investigated complaints #00163716 and 00164927There were no deficiencies noted.
Mar 19, 2026ComplaintCleanReport
An onsite complaint survey was conducted on March 19, 2026 for the investigation of the intake #2805077, #2793536, #2794544, #2795218, and #2791609. Villa Maria Post Acute and Rehabilitation is in compliance with 42 CFR Part 483, Requirements for Long Term Care Facilities.
Jan 20, 2026Complaint10Report
The re-certification survey was conducted from January 20, 2026, to January 23, 2026, in conjunction with the investigation of complaints: 00151365, 00154611, 00154628, and 00141124. The following deficiencies were cited:
Based on observations, interviews, facility documentation and policy, the facility failed to ensure that safeguards and systems were in place to ensure accurate reconciliation and accounting for all controlled substances for two of three medication carts sampled. The deficient practice could result in inventory loss and potential diversion.Â
 Based on clinical record review, interviews, and review of facility policies and procedures, the facility failed to ensure insulin was administered according to provider instruction for one resident (#5). This deficient practice could result in side effects leading to negative resident outcomes. The sample size was 5. The universe was 56. Â
Based on clinical record review, interviews, facility documentation and policy, the facility failed to ensure the clinical record for one resident (# 9), contained an accurate representation of the actual experiences of a resident with an allegation of resident to resident abuse, and was accurate, complete and readily available for one resident (#50). The deficient practice could result in records that do not accurately and completely reflect the care and services provided to residents.
Based on clinical record review, interviews, facility documentation and policy, the facility failed to ensure the clinical record for one resident (# 9) contained an accurate representation of the actual experiences of a resident with an allegation of resident to resident abuse.Â
Based on clinical record review, interviews, and review of facility policies and procedures, the facility failed to ensure insulin was administered according to provider instruction for one resident (#5).The sample size was 5. The census was 56.Â
Based on review of records, staff interviews and review of policy and procedures, the facility failed to ensure that timely care and services, including physician notification and a physician order for oxygen, were provided upon a change of condition for one resident (#50).Â
Based on observations, interviews, facility documentation and policy, the facility failed to ensure that safeguards and systems were in place to ensure accurate reconciliation and accounting for all controlled substances for two of three medication carts sampled. Â
Based on interviews, clinical record review, personnel record review, facility documentation and policy; the facility failed to ensure one resident (#9) with mental health diagnosis and needs was referred to the appropriate state-designated mental health authority for review. This deficient practice can result in residents medically related social and emotional needs not being met. The sample size was 8. The census was 56.     Â
Based on the interview, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure PASSAR screening and referral were accurate and completed for 6residents (#3, #5, #9, #13, #21, and #55). This deficient practice can result in residents medically related social and emotional needs not being met.  The sample size was 8. The census was 56.Â
Number of residents sampled: 15Number of residents cited: 2Universe: 56Based on review of records, staff interviews and review of policy and procedures, the facility failed to ensure that timely care and services, including physician notification and a physician order for oxygen, were provided upon a change of condition for one resident (#50). The deficient practice could lead to a medical decline and/or physical harm of a resident.
Dec 16, 2025Other
Violation cited
Based on observation and staff interviews, the facility failed to ensure that a remote stop or kill switch for the generator was installed. This could affect the entire facility and could result in a loss of power due to a generator malfunction during an emergency power outage. Failure to have an emergency stop on the exterior of the generator could cause a fire or harm the residents and staff.
Nov 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on November 18, 2025 and investigated complaints #2652991 and 00149031There were no deficiencies noted.
Jul 30, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 30, 2025 for the following intake: 00137432 and 00137647. There were no deficiencies cited.
Jul 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted for intake 00135511 and 00135193 on July 15, 2025. There were no deficiencies cited.
Jul 2, 2025ComplaintCleanReport
The complaint survey was conducted on July 2, 2025 through July 3, 2025 of the following complaint numbers: SF00126349, SF00128306, SF00125615, SF00134554, SF00134740 and SF00134736. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Villa Maria Post Acute and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 155 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit villamariarecovery.com
Medicare data downloads
Original nursing home datasets
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