The Greens at Spruce Pines
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (64%)
- High RN turnover (60%)
Bottom 25% in NC · Worst in CCH HEALTHCARE chain · $153,439 in fines
What this means for your family
While the facility is frequently praised for its clean environment and effective physical therapy, the recent, severe allegations of neglect and patient weight loss are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about the facility's recent state survey results and their protocols for monitoring patient nutrition and skin integrity.
Google Reviews
Google Reviews
17 reviews analyzed“The Greens at Spruce Pines receives polarized feedback, with many praising the rehabilitation services and facility cleanliness, while others report severe neglect and safety concerns. Families should be aware of serious allegations regarding patient hygiene, weight loss, and staff responsiveness that contrast sharply with the positive experiences of rehab patients. The facility appears to be a strong choice for short-term therapy, but long-term care quality remains a point of significant contention.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Clean and well-maintained facility environment
- Supportive and helpful admissions team
- Friendly and caring nursing staff (noted by multiple reviewers)
Concerns
- Severe neglect including pressure ulcers and lack of hygiene (mentioned by 2 reviewers)
- Significant, unexplained weight loss in residents (mentioned by 2 reviewers)
- Understaffing or lack of staff presence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active admissions team; how do you maintain that same level of communication and responsiveness with families once their loved one has moved in?
- 2Given the recent focus on physical therapy and rehabilitation here, what specific protocols do you have in place to ensure consistent monitoring of resident nutrition and weight management during their stay?
- 3With your current staffing levels, how do you ensure that residents receive timely assistance with daily hygiene and skin integrity checks to prevent complications like pressure ulcers?
- 4I see that you are very active in responding to feedback online; what is your process for addressing family concerns regarding medication management or dining experiences once they are brought to your attention?
- 5Could you walk me through a typical day for a resident here, and how does the staff ensure that those who need extra support are engaged and cared for throughout the afternoon and evening?
- 6In the event of a medical emergency or a sudden change in a resident's health status, what is your specific protocol for notifying the family and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“My 85 year old grandmother was admitted after hip surgery and experienced severe neglect. She was left immobile in bed for approximately three days, resulting in a pressure ulcer, and was not properly checked on during the first two days of her stay.”
“The facility was very clean, the nurses and CNA’s were friendly, caring, knowledgeable and, Physical Therapy was centered and focused on each patient’s needs.”
“My husband did nothing but decline and lost 10 to 15 pound in the 2 months he was there. The food is disgusting.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 9 deficiencies, with recurring issues in accident prevention appearing across surveys in 2024 and 2025, suggesting ongoing safety concerns. The facility also shows problems with medication management, food service, and care planning, though all violations have been corrected. Consider asking about their quality improvement measures during your visit.
Feb 11, 2025Complaint8
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Feb 11, 2025Routine3
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 28, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Federal Penalties
Fine
Feb 11, 2025
$139,942
Fine
Sep 28, 2023
$6,748
Fine
Sep 28, 2023
$6,749
Ownership & Operations
Who Operates This Facility
The Greens at Spruce Pines
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 29 of 32 (Worst)
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit greenssprucepine.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.