Mitchell House
Limited public data on Mitchell House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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What this means for your family
While some families report that the memory care staff is caring and the food is good, there are deeply concerning reports of neglect regarding hygiene and wound care. If your loved one requires high-level assistance with mobility or feeding, you should specifically ask how the facility prevents bedsores and ensures regular hygiene care.
Google Reviews
Google Reviews
12 reviews analyzed“Families looking into Mitchell House will find a facility with a history of compassionate staff and positive dining experiences, particularly within the memory care unit. However, there are serious, documented concerns regarding hygiene, neglect, and the ability to provide care for residents with high-dependency needs like bedsores or mobility issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and responsive memory care staff
- Positive dining experiences
- Friendly and welcoming atmosphere
Concerns
- Inadequate care for high-dependency residents (e.g., bedsores, lack of repositioning)
- Issues with hygiene and cleanliness in resident rooms
- Lack of attention to basic hygiene tasks like bathing and changing
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to hear that the memory care staff is so compassionate; how do they specifically engage residents to keep them feeling connected to the community?
- 2We want to ensure our loved one stays comfortable and healthy; what specific protocols are in place for regular repositioning and skin integrity checks for residents who need extra physical assistance?
- 3Could you walk us through your daily routine for maintaining cleanliness and hygiene in the resident rooms and during personal care tasks like bathing?
- 4How does the care team communicate important updates or changes in a resident's condition to us as a family to ensure we are always in the loop?
- 5What is the process for handling medical emergencies or urgent health needs during the overnight hours?
- 6We've heard great things about the dining experience here; could you tell us more about how meals are prepared and how residents participate in mealtime?
Personalized based on this facility's data
Key Review Excerpts
“My brother has been in memory care there for about 1 year. He appears to be doing well and when I visited him, the staff appeared to be responsive and very caring.”
“They let us in to see her for as long as they could after covid started. Wonderful caring staff and residents.”
“My Mother was here for 5 years in the dementia unit. She was ok as long as she could walk and feed herself. When she got to where she couldn't walk or feed herself she wasted away and developed bedsores, where they wouldnt turn her, one was 4" x 6".”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 18, 2025Complaint
The facility failed to ensure proper referral and follow-up for a resident with diabetes. Specifically, staff failed to document notification to the primary care provider when fingerstick blood sugar values were outside the physician-ordered parameters of less than 80 or greater than 300.
Sep 18, 2025Complaint
The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, staff failed to document notification to the primary care provider when fingerstick blood sugar values fell outside the physician-ordered parameters of less than 80 or greater than 300.
Sep 5, 2024Complaint
The facility failed to ensure that two out of three sampled staff members (Staff A and Staff B) were competency validated for Licensed Health Professional Support (LHPS) tasks. Specifically, there was no documentation that these staff members had completed return demonstrations for assistance with transfers and ambulation.
Sep 5, 2024Complaint
The facility failed to ensure that two out of three sampled staff members were competency validated for Licensed Health Professional Support (LHPS) tasks. Specifically, there was no documentation that Staff A and Staff B had completed competency validation by return demonstration for tasks including assistance with transfers and ambulation.
Jun 20, 2024Complaint
The facility failed to maintain the Special Care Unit (SCU) in a clean and orderly manner. Observations revealed dirty bathrooms with dried substances on toilets, food spills (spaghetti and meat) left on floors and tables, and soiled linens/briefs left in resident rooms. Additionally, several bathrooms lacked necessary paper products such as toilet paper and paper towels.
Jun 20, 2024Complaint
The facility failed to maintain the Special Care Unit (SCU) in a clean and orderly manner, with observations of dirty bathrooms, soiled linens, and food spills on floors and bedside tables. Additionally, the facility failed to maintain an adequate supply of paper products, such as toilet paper and paper towels, in several resident bathrooms.
Sep 27, 2023Complaint
The facility failed to ensure that the destruction of controlled substances was witnessed by a licensed pharmacist, dispensing practitioner, or an authorized designee. A review of destruction records for several residents showed that the required professional oversight for the destruction process was not documented.
Sep 27, 2023Complaint
The facility failed to ensure that the destruction of controlled substances was witnessed by a licensed pharmacist, dispensing practitioner, or an authorized designee. This lack of oversight violates requirements for the proper disposal of expired or discontinued controlled medications.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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