The Grand Rehabilitation and Nrsg at Chittenango
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
Watch The Grand Rehabilitation and Nrsg at Chittenango
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (73%)
- High RN turnover (90%)
Bottom 25% in NY · Below recommended RN staffing · Very high staff turnover · Worst in THE GRAND HEALTHCARE chain · $16,448 in fines
What this means for your family
While the facility's physical therapy department is frequently praised, the recurring reports of neglect, poor hygiene, and lack of response to call bells are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit on a weekend to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
47 reviews on Google“The Grand Rehabilitation and Nursing at Chittenango receives highly polarized reviews, with many families reporting severe neglect, chronic understaffing, and poor hygiene standards. While some patients praise the physical therapy department for their recovery progress, others describe traumatic experiences involving bedsores, lack of response to call bells, and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Helpful administrative staff
- Convenient, peaceful location
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor hygiene and cleanliness of rooms (mentioned by 5 reviewers)
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call bells are answered promptly and resident needs are met in a timely manner?
- 2I noticed that cleanliness is a priority for our family; could you walk me through your daily room cleaning schedule and how you ensure consistent hygiene standards?
- 3I appreciate that your team is active in responding to feedback online; how do you incorporate family input into improving the daily care and communication processes here?
- 4Since physical therapy is a noted strength of your facility, how do you integrate those therapy goals into the resident's daily routine and overall wellness plan?
- 5What is your current process for keeping families updated on changes in a resident's health status, and how do you ensure that communication remains consistent?
- 6With the current staffing ratios, how do you ensure that residents receive personalized attention and support during meal times and medication administration?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was admitted to The Grand on May 16th. She was brought to her room and immediately put in a diaper, when up to that point, she had been able to use the bathroom with help. It went downhill from there.”
“My 85 yr old mother was there for 2 days in August, 2023, for rehab. She fell out of bed on her second night and broke several bones. There was no rubber mat on the floor, and we have no idea how long she laid there.”
“The rehab center is great but the nurses on the weekend don’t come when you call. The aids do but when you ask for a nurse they never come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about daily care assistance, nutrition, treatment quality, and abuse prevention. Fire safety and electrical system issues persist across multiple surveys, with some deficiencies recurring since 2021 despite reported corrections. While the facility has correction dates for most violations, the repeated nature of safety violations and ongoing family complaints about basic care quality suggest significant operational challenges that warrant careful consideration during any visit.
Nov 18, 2025Routine16
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 26, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 26, 2024
$16,448
Ownership & Operations
Who Operates This Facility
The Grand Rehabilitation and Nrsg at Chittenango
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 9 of 16 (Worst)
Ownership & Management
Owners
Strauss, Jeremy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Manlius Home for Adults
6.3 miAssisted Living · Manlius, NY
Brookdale Manlius
6.5 miAssisted Living · Manlius, NY
Onondaga Center for Rehabilitation and Nursing
6.9 miNursing Home · Minoa, NY
Brookdale Fayetteville
7.5 miAssisted Living · Fayetteville, NY