The Estates at Delano LLC
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While some families report a positive experience with the culinary team and nursing staff, the recurring reports of understaffing and hygiene issues are significant red flags. We strongly recommend that you visit the facility unannounced during a weekend or evening to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
20 reviews on Google“The Estates at Delano LLC presents a highly polarized experience, with some families praising the attentive nursing staff and quality of food, while others report severe concerns regarding hygiene and staffing levels. While recent positive reviews highlight compassionate care and good meal options, several critical accounts describe neglectful conditions and unresponsive staff. Families should exercise caution and conduct a thorough on-site visit to verify current standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- High-quality, well-prepared meals
- Creative resident activities
- Comfortable, home-like environment
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Inconsistent quality of care and neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed the facility has a home-like environment; could you walk me through a typical day of activities and how you encourage residents to participate?
- 3What is your current process for maintaining daily cleanliness and hygiene in resident rooms and common areas?
- 4How do you manage medication administration and oversight to ensure accuracy for residents with complex health needs?
- 5I see you actively engage with feedback online; how does your leadership team use family input to improve the quality of care and communication?
- 6In the event of a medical emergency, what is your facility's protocol for coordinating care with local hospitals and notifying family members?
Personalized based on this facility's data
Key Review Excerpts
“Kind and skilled staff made me comfortable knowing that I was in good hands. The food was very good, breakfast eggs were real and nice menu options with snacks available when needed.”
“My mother was a patient there, this was by far the best facility! The chef is really amazing and caters to the residents needs.”
“It's dirty, understaffed, patients are telling and screaming at times. Do not bring your loved ones here!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing multiple reports about abuse and neglect issues spanning 2023-2025, with recent complaints as of January 2025. The most recurring problems involve abuse and neglect reporting failures, heating and ventilation system deficiencies, and medication management issues. While most violations have been corrected, the pattern of complaint-triggered investigations about resident safety and the facility's repeated struggles with proper reporting procedures warrant careful consideration during any visit.
Nov 19, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 16, 2024Routine2
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jan 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 4, 2024Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Nov 29, 2023
$11,928
Ownership & Operations
Who Operates This Facility
The Estates at Delano LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 17 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Arem, Jeffrey
Owner
Stern, William
Owner
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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