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Nursing HomeMedicaid

The Encore Healthcare and Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation programs. Still worth an in-person visit.

19110 Crowley-Eunice Hwy, Crowley, LA 7052673 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 11 Google reviews

5
4
3
2
1
The Encore Healthcare and Rehabilitation Center Nursing Home in Crowley, LA — Street View
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What this means for your family

The facility has a strong reputation for successful physical therapy and rehabilitation outcomes, which makes it a viable option for short-term recovery. However, given the serious allegations of medical neglect reported in the past, families should conduct a thorough tour, ask direct questions about medical oversight protocols, and maintain frequent, active communication with the nursing staff.

Google Reviews

Google Reviews

11 reviews on Google
The Encore Healthcare and Rehabilitation Center receives high praise for its physical therapy department and attentive staff, with several families noting that their loved ones successfully completed rehabilitation. However, there are serious, critical concerns raised by families regarding the quality of medical care and potential neglect of residents during their stay.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean10.0Activities8.0Meds1.0MemoryN/AComms8.0ValueN/A

Strengths

  • Effective physical therapy and rehabilitation programs
  • Clean and well-maintained facility
  • Friendly and attentive nursing staff
  • Responsive and professional administration

Concerns

  • Allegations of medical neglect leading to severe health decline (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02023(4)4.02024(1)4.92025(7)

Distribution · 12 analyzed

5
7
4
2
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the administration is known for being so responsive, how can we best stay in regular contact with the care team regarding any changes in our loved one's health?
  • 2We've heard great things about your physical therapy programs; could you walk us through how a personalized rehab plan is developed here?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4How does the nursing team monitor for any sudden changes in a resident's medical condition or overall health stability?
  • 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
  • 6With the facility being so well-maintained and clean, how does the staff manage the daily upkeep of the resident living areas?

Personalized based on this facility's data


Key Review Excerpts

The staff at Encore treated my mom like she was family, when she went through 5 weeks of physical therapy rehab after surgery.

Rehab patient's family · 2025★★★★★

I was there for rehab. I couldn't walk at all. After rehab I walked out of their doors. Very kind people that work there.

Rehab patient · 2025★★★★★

My mother's health was more or less ingnored. So much so that she became Septic which ultimately caused her demise

Long-term resident's family · 2023☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
24%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Acadia
3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
15.5%
LA
22.8%
Acadia
26.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
14.4%
LA
19.0%
Acadia
23.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
15.3%
LA
20.1%
Acadia
22.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
LA
92.8%
Acadia
96.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.7%
Mixed vs Avgs
Here
23.7%
US
19.5%
LA
23.2%
Acadia
29.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
79.8%
LA
76.2%
Acadia
85.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
LA
84.8%
Acadia
94.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
LA
3.3%
Acadia
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.3)
3 complaint-triggered

This facility shows concerning patterns with 29 deficiencies across multiple surveys, including three complaint-triggered investigations where families reported issues with abuse prevention and resident rights. Care planning and medication management problems persist across all surveys from 2023-2025, appearing repeatedly despite reported corrections. While the facility states all issues are corrected, the recurring nature of deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.

Jul 23, 2025Routine
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 17, 2024Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 20, 2024Routine
9
0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 20, 2024Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

May 24, 2023Routine
10
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Encore Healthcare and Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Elder Outreach Nursing & Rehabilitation

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 3 of 5

Ownership & Management

Key personnel

Gatte, CoryW-2 Managing EmployeeCole, ToddOfficer / DirectorPresas, KatiOfficer / DirectorSittig, JudeOfficer / DirectorWalsh, DouglasOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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