The Encore Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation programs. Still worth an in-person visit.
based on 11 Google reviews

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What this means for your family
The facility has a strong reputation for successful physical therapy and rehabilitation outcomes, which makes it a viable option for short-term recovery. However, given the serious allegations of medical neglect reported in the past, families should conduct a thorough tour, ask direct questions about medical oversight protocols, and maintain frequent, active communication with the nursing staff.
Google Reviews
Google Reviews
11 reviews on Google“The Encore Healthcare and Rehabilitation Center receives high praise for its physical therapy department and attentive staff, with several families noting that their loved ones successfully completed rehabilitation. However, there are serious, critical concerns raised by families regarding the quality of medical care and potential neglect of residents during their stay.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation programs
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Responsive and professional administration
Concerns
- Allegations of medical neglect leading to severe health decline (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the administration is known for being so responsive, how can we best stay in regular contact with the care team regarding any changes in our loved one's health?
- 2We've heard great things about your physical therapy programs; could you walk us through how a personalized rehab plan is developed here?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing team monitor for any sudden changes in a resident's medical condition or overall health stability?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6With the facility being so well-maintained and clean, how does the staff manage the daily upkeep of the resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Encore treated my mom like she was family, when she went through 5 weeks of physical therapy rehab after surgery.”
“I was there for rehab. I couldn't walk at all. After rehab I walked out of their doors. Very kind people that work there.”
“My mother's health was more or less ingnored. So much so that she became Septic which ultimately caused her demise”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 29 deficiencies across multiple surveys, including three complaint-triggered investigations where families reported issues with abuse prevention and resident rights. Care planning and medication management problems persist across all surveys from 2023-2025, appearing repeatedly despite reported corrections. While the facility states all issues are corrected, the recurring nature of deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Jul 23, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 20, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 20, 2024Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
May 24, 2023Routine10
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
The Encore Healthcare and Rehabilitation Center
nonprofit
Chain Affiliation
Elder Outreach Nursing & Rehabilitation
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit encoreatcrowley.org
Medicare data downloads
Original nursing home datasets
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