Southwind Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews
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What this means for your family
Southwind is a strong candidate for families prioritizing effective rehabilitation and a supportive, hands-on administrative team. Given the consistently high praise for their therapy and transportation, it is an excellent choice for post-acute recovery needs.
Google Reviews
Google Reviews
8 reviews on Google“Southwind Nursing & Rehabilitation Center is highly regarded for its effective rehabilitation programs and compassionate, long-tenured staff. Families consistently praise the facility's cleanliness, professional management, and the helpfulness of the administrative team in navigating insurance challenges.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Compassionate and long-tenured nursing staff
- Clean and well-maintained facility
- Reliable and friendly transportation services
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation therapy here; could you tell us more about how the therapy team works with residents to regain their independence?
- 2It's great to see such positive feedback regarding the long-tenured nursing staff; how do you ensure that this level of continuity and care is maintained across all shifts?
- 3Since we want to make sure our loved one stays active, what kind of daily social activities or group outings are available for the residents?
- 4Can you walk us through the protocol for handling medical emergencies or urgent changes in health during the overnight hours?
- 5We noticed the facility is very well-maintained; what is your routine for ensuring the resident rooms and common areas stay clean and comfortable?
- 6With the recent focus on improving staffing levels, what specific steps is the center taking to ensure there is always enough support for every resident?
Personalized based on this facility's data
Key Review Excerpts
“Being non weight bearing for 8 weeks, their excellent rehab program had her walking upon discharge! We had to file 4 insurance appeals for this stay and we were successful with the help of staff and administrators!”
“I noticed even the administrator getting out and helping anywher”
“Nursing staff is top notch! Very caring and skilled. There is a level of professionalism and kindness throughout the facility that is a testament to management.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southwind has faced multiple family complaints resulting in deficiencies for abuse protection failures and inadequate reporting of incidents to authorities. The facility shows recurring problems with medication management, resident care planning, and nutrition services across multiple surveys from 2023 to 2025. While the facility corrects identified issues, the pattern of repeated deficiencies in core care areas and serious complaint-triggered violations regarding resident safety suggest families should carefully evaluate this facility.
Sep 17, 2025Routine9
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 26, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 16, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Jun 11, 2024Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 7, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Southwind Nursing & Rehabilitation Center
nonprofit
Chain Affiliation
Elder Outreach Nursing & Rehabilitation
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit southwindatcrowley.org
Medicare data downloads
Original nursing home datasets
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