The Eliot at Erie Station Alp
Families consistently rate this highly — reviewers highlight highly responsive and compassionate admissions staff. Schedule a visit to confirm the fit.
based on 109 Google reviews
Watch The Eliot at Erie Station Alp
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Eliot at Erie Station is highly regarded for its smooth admissions process and welcoming, bright environment. However, families should conduct a thorough walkthrough and specifically inquire about cleanliness protocols and laundry services, as some reports have raised concerns regarding hygiene and resident care standards.
Google Reviews
Google Reviews
109 reviews on Google“The Eliot at Erie Station receives high praise for its admissions process, with many families highlighting the helpfulness and compassion of staff members like Iris Hernandez and Sandra Gracia. However, the facility faces serious allegations from a minority of reviewers regarding cleanliness, hygiene, and potential neglect, including reports of bed bugs and poor odor control. While many visitors describe a bright, welcoming environment, families should be aware of these conflicting accounts regarding the quality of daily care.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and compassionate admissions staff
- Clean, bright, and well-maintained facility
- Supportive and professional administrative team
- Active efforts to promote resident autonomy
Concerns
- Poor hygiene and cleanliness (odors, lack of clothing care) (mentioned by 2 reviewers)
- Lack of transparency and poor communication from administration (mentioned by 2 reviewers)
- Allegations of resident neglect and unsafe conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the admissions team has been so far; how does that level of communication continue once a resident has moved in?
- 2We love how bright and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and clean?
- 3How does the staff approach laundry and personal clothing care to ensure everything stays organized for the residents?
- 4Can you tell us more about how the administration keeps families updated on any changes in a resident's care or well-being?
- 5How does the team balance providing necessary support while still promoting the independence and autonomy of the residents?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The aides, especially Carrie, Glinda, and Somary, went above and beyond for her every single day. They didn’t just do their jobs; they genuinely cared.”
“Iris listened attentively to my concerns. She heard and understood the urgency and my need to relocate my brother, a US veteran, from an unsuitable AL in the Bronx, closer to me and my home in the Hudson Valley.”
“The staff acts nice Ofcourse if family is around but they do not clean the patients clothes, they have them walking around with shoes totally busted, they totally give mis information out the staff members is usually not all on one accord.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
6 violations from 7 inspections
Oct 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 8, 2025Complaint
Resident protections
Admission standards
Admission standards
Resident services
Jan 13, 2025Complaint
Resident services
Aug 25, 2022Complaint
Environmental standards
Aug 1, 2022ComplaintCleanReport
No deficiencies found during this inspection.
May 11, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Eliot Management Group, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit eliotalp.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Highland Rehabilitation and Nursing Center
< 1 miNursing Home · Middletown, NY
Promenade at Middletown
< 1 miAssisted Living · Middletown, NY
Middletown Park Rehab & Health Care Center
1.9 miNursing Home · Middletown, NY
Braemar Living at Wallkill
3.7 miAssisted Living · Middletown, NY
Sapphire Nursing and Rehab at Goshen
6.6 miNursing Home · Goshen, NY
The W Senior Living at Goshen
6.7 miAssisted Living · Goshen, NY