Promenade at Middletown
Families consistently rate this highly — reviewers highlight engaging social activities and programs. Schedule a visit to confirm the fit.
based on 106 Google reviews
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What this means for your family
This facility offers an exceptionally social and clean environment with a staff that is widely praised for their compassion. However, families should investigate recent reports regarding food temperature and variety, and perform due diligence regarding the recent serious allegations of financial mismanagement.
Google Reviews
Google Reviews
106 reviews on Google“Families often praise the facility for its highly engaging social activities, such as bowling and bingo, and a staff that treats residents like family. However, recent reviews highlight significant concerns regarding food quality, specifically temperature and variety, as well as a serious allegation regarding financial disputes.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and programs
- Compassionate and professional staff
- Clean and well-maintained environment
- Welcoming atmosphere for new residents
Concerns
- Inconsistent food quality and temperature
- Serious allegation of financial misconduct
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a large community of 200 residents, how do you ensure that each person still feels like they are part of a small, close-knit family?
- 2I noticed how much you value resident feedback in your communications; how do you involve residents in deciding on new monthly activities or outings?
- 3What does a typical day look like for a resident here, from morning meal service to evening social hours?
- 4In the event of a sudden medical change or an emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5How do the staff members balance managing the needs of a large community while still providing personalized attention to individual care plans?
- 6What kind of dining options are available, and how much flexibility is there for residents with specific dietary preferences or changing appetites?
Personalized based on this facility's data
Key Review Excerpts
“The care and attention everyone gets here is exemplary. The social interactions are crucial to the well being of the residents and the staff do their utmost to make sure that everyone who wants to, can be involved.”
“From all of the guidance that Karen gave us to the endless texts and above and beyond service and hand holding Karen provided helping with many different roadblocks, to the actual move in day, we were treated like family.”
“Kind and compassionate staff. Took great care of my mom for the two and a half years she lived there. She loved it there and was very happy.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Ownership & Operations
Who Operates This Facility
Promenade Middletown LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit promenadesenior.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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